Service Technician III (onsite) - Spring Lake, NC

About the Position

We are seeking a Service Technician III for onsite work in Spring Lake, NC. Join our team to install, maintain, and troubleshoot security systems.

Responsibilities

• Install, configure, and maintain security systems, including access control, video surveillance, and intrusion detection systems.
• Conduct system upgrades and modifications to meet client requirements and industry standards.
• Collaborate with project teams to ensure successful implementation of security solutions.
• Identify and resolve technical issues promptly and efficiently.
• Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance.
• Provide remote and on-site support to address client concerns and maintain system functionality.
• Interface directly with clients to understand their needs and address inquiries.
• Provide training and guidance to clients on system operation and maintenance.
• Build and maintain positive client relationships through effective communication and problem resolution.
• Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the technical support team to contribute to knowledge bases and best practices.
• Ensure that all installations and services meet company and industry standards.
• Conduct regular quality checks and participate in quality improvement initiatives.

Requirements

• Minimum high school degree/GED required. Relevant trade certification preferred.
• Minimum of 8+ years of experience in the installation and maintenance of security systems. Experience with projects 100K min.
• 2 product-specific certifications helpful (Lenel S2, DMP, Avigilon, Milestone, CCure 9000, Software House, AMAG).
• Industry-specific certifications desired; must have or be able to obtain applicable state and/or local required industry licenses as required by state law.
• Configure basic networks, configure servers and workstations, applications, and basic OS support.
• Should be able to communicate with Client Stakeholders. Perform site surveys/assessments, document detailed site information with part numbers, drawings, and PWS creation.
• Proficient construction skills and understanding of system plans.
• Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation (J-Hook, Raceway, Conduit, Cable Support).
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.
• Basic technical programming skills.
• Excellent customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong mechanical and electrical aptitude (e.g. work with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written, and interpersonal communication skills.
• The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push, or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The position may require Personal Protective Equipment (PPE) use such as safety glasses, hard hat, ear plugs, steel-toed shoes, or work boots, as required on job site. May require safety vest.
• Strong construction with some level of electrical or a low voltage background.
• Experience in 2 or more of the following industries: electronic/electrical, fire alarm & life safety, data-cable installation, and/or building automation.
• Intimate knowledge of field hardware.
• Full understanding and ability to read and understand design drawings, PWS, requirements docs, and typical.
• Understand Life Safety and building codes.

We Offer

• Competitive salary: $39.00 per hour
• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

About the Company

Join our team at Convergint Federal (CF). Become part of one of the nation's leading security integrators for the U.S. Federal Government.

Convergint Federal (CF) is a systems integration company that is focused on the physical security with locations in Maryland, Virginia, Alabama, and North Carolina. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We have the ability to support the entire life cycle of these programs and projects-from security analyses, engineering and design, through installation, operation, and maintenance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Location

Spring Lake, NC