ServiceNow Analyst (f/m/x)

About the Position

We are seeking a skilled ServiceNow Analyst (f/m/x) to join our team. This role involves performing business analysis, designing solutions, and managing project documentation.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to Have

• ServiceNow Certified System Admin certification

Location

• City: Białystok, Poland
• Work Mode: Hybrid
• Remote: Available

Salary

• 6000-8000 PLN/hour

We Offer

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care

About the Company

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.