Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are hiring for a very exciting opportunity with a global client of ours, a global consulting firm dedicated to delivering innovative solutions that transform businesses. They are a Global Elite ServiceNow Partner, leading global enterprise-level ServiceNow implementation programs. This is a fully remote position, with travel required.
We are seeking a dynamic and experienced ServiceNow CRM Practice Leader to spearhead our ServiceNow practice. The ideal candidate will have a deep understanding of ServiceNow CRM capabilities and a proven track record in leading successful CRM implementations. This role will involve driving business development, managing client relationships, and leading a team of professionals to deliver high-quality solutions.
Responsibilities
- Leadership & Strategy: Develop and implement the strategy for the ServiceNow CRM practice, aligning with overall business objectives.
- Business Development: Identify and pursue new business opportunities, cultivating relationships with key stakeholders and clients.
- Client Engagement: Collaborate with clients to understand their business needs and provide tailored ServiceNow CRM solutions.
- Project Management: Oversee the delivery of ServiceNow projects, ensuring they are completed on time, within scope, and to the highest quality standards.
- Team Management: Lead, mentor, and develop a team of ServiceNow consultants and developers, fostering a culture of continuous learning and improvement.
- Thought Leadership: Stay abreast of industry trends and best practices, contributing to the development of thought leadership content and participating in industry events.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; Master’s degree preferred.
- 8+ years of experience in CRM solutions, with a focus on ServiceNow.
- Proven experience in a leadership role, ideally in a consulting environment.
- Strong understanding of ServiceNow platform features, integrations, and best practices.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to manage multiple projects and priorities effectively.
- ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are a plus.
We Offer
- Fully remote position with travel required.
- Opportunity to work with a global consulting firm dedicated to delivering innovative solutions.
- Competitive salary and benefits package.
About the Company
Our client is a global consulting firm dedicated to delivering innovative solutions that transform businesses. They are a Global Elite ServiceNow Partner, leading global enterprise-level ServiceNow implementation programs.
To find out more, please apply with a copy of your resume.