ServiceNow CSM Architect (K10078)

About the Position

ServiceNow CSM Architect (K10078)

We are seeking a highly skilled ServiceNow CSM Architect to join our team in Belgium. This role involves designing future-proof technical architecture and improving our existing Customer Service Management (CSM) solution.

Responsibilities

• Analyze technical requirements and determine the technical architecture for the CSM module.
• Collaborate with the business analyst to define technical architecture.
• Design necessary adjustments to casetype and portal architecture.
• Engage in development, particularly for the portal and complex components.
• Establish configuration principles, standards, and technical guidelines.
• Monitor quality, security, performance, and upgradeability of solutions.

Requirements

Roles

• Application Architect Expert

Languages

• Dutch Native
• French Native
• English Active knowledge

Skills

• Experience with technical requirements analysis and future-proof architecture design.
• Experience with casetype architecture, portal, and integration architecture within CSM.
• Expert experience with ServiceNow CSM and platform architecture.

Education & Experience

• Bachelor or master in ICT or equivalent experience.
• At least 10 years of experience with ServiceNow, with in-depth hands-on experience in the CSM module and platform architecture.
• Proven experience in a technical lead or architecture role on ServiceNow implementations.
• Experience in technical analysis of requirements and designing CSM solutions.

Functional & Technical Competencies

• Deep understanding of ServiceNow architecture, data model, and CSM module.
• Strong experience in designing future-proof solutions, casetype architecture, and portal architecture.
• Strong hands-on development skills (JavaScript/GlideScript, Flow Designer, UI Builder), particularly for the portal and complex components.
• Knowledge of security architecture and RBAC within ServiceNow.
• Experience with integration architecture (REST, SOAP, IntegrationHub, Inbound Actions).
• Experience in technical requirements analysis in collaboration with business analysts.
• Experience in establishing standards, code reviews, and monitoring technical quality.

Soft Skills

• Excellent communication and stakeholder management skills.
• Ability to act as a Subject Matter Expert and challenge proposals.
• Connective, solution-oriented, and capable of managing multiple tracks in parallel.

Languages

Fluent in Dutch or French (one as a native language, the other at least very good). Good knowledge of English.

Benefits

• Full-time position with potential for extension based on positive evaluation.

About the Company

The FAVV uses ServiceNow as its Enterprise Service Management (ESM) platform. The Customer Service Management (CSM) module is already implemented and operational. The FAVV aims to further improve and evolve this CSM solution, including adjustments to the casetype architecture. For this, we are looking for a ServiceNow CSM Architect who, together with the business analyst, will analyze the requirements from a technical perspective and determine the technical architecture for the CSM module.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Collaborative and inclusive work culture

Contact Information

For more information or to apply, please visit our website or contact us directly.

Apply now to join our team and contribute to the evolution of our CSM solution!