ServiceNow CSM Developer (K10080)

About the Position

We are seeking a ServiceNow CSM Developer (K10080) to join our team in Belgium. This role involves implementing business requirements on the ServiceNow platform with a focus on using standard functionalities to stay close to out-of-the-box (OOTB) solutions.

Responsibilities

• Develop and implement CSM solutions based on business requirements.
• Maximize the use of standard CSM functionalities and best practices (OOTB-first).
• Ensure quality, performance, maintainability, and upgradeability of delivered solutions.
• Contribute to a smooth delivery and release process, from go-live to aftercare.
• Share knowledge within the internal ServiceNow team.

Requirements

• Education & Experience:

  • Bachelor in ICT or equivalent experience.
  • At least 5 years of experience with ServiceNow implementation and configuration.
  • Proven hands-on experience with the CSM module.

• Functional & Technical Competencies:

  • Thorough knowledge of the standard functionalities and data model of the CSM module.
  • Strong configuration skills with an OOTB-first, best-practice-driven approach.
  • Scripting skills (JavaScript/GlideScript, Business Rules, Client Scripts, Script Includes, ACLs) for targeted extensions.
  • Experience with Flow Designer and/or UI Builder.
  • Experience with integrations (REST/SOAP, IntegrationHub) is a strong asset.
  • Familiarity with Agile/Scrum methodologies.

• Soft Skills:

  • Pragmatic, solution-oriented, and quality-conscious.
  • Good communication skills with both business and IT.
  • Ability to work independently and critically evaluate customization.

• Languages:

  • Fluent in Dutch or French (one as a native language, the other at least very good). Good knowledge of English.

Nice to Have

• Certification: ServiceNow Certified System Administrator (CSA) and CIS-CSM.
• Experience within the federal government is a strong plus.
• Experience with other ServiceNow modules (ITSM, HRSD).
• Experience with Virtual Agent, Employee Center, or Service Portal.

We Offer

• Full-time position with the possibility of extension based on positive evaluation.

About the Company

The FAVV uses ServiceNow as its Enterprise Service Management (ESM) platform. The ITSM, HRSD, and CSM modules are operational and intensively used by various departments within the organization. For the further development of the Customer Service Management (CSM) module, we are looking for a ServiceNow CSM Developer who implements the predefined business requirements on the platform, with a consistent focus on using the standard functionalities of CSM to stay as close to out-of-the-box (OOTB) as possible.