About the Position

SFMC Marketing L3 Support

Bengaluru

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Responsibilities

As a SFMC Marketing L3 Support Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

Your key responsibilities will include:

Own escalated, complex incidents related to Journey Builder, Automation Studio, Email/Mobile Studio, and Contact Builder/Data Extensions
Perform deep root cause analysis on integration issues between the CRM/Commerce platforms and Marketing Cloud, including data synchronization and API-based connectors
Diagnose complex personalization and dynamic content issues within journeys and templates, coordinating with development teams for any required code changes
Lead impact analysis and functional specification for evolutions and change requests (new journeys, new channels, segmentation logic)
Validate delivered enhancements and support UAT and regression testing for journeys and automations
Own and troubleshoot channel integrations (email, SMS, WhatsApp, LINE, KakaoTalk) and sending infrastructure health (deliverability, domain/IP reputation)
Support multi-market and multi-language campaign operations, coordinating with local marketing teams as needed
Maintain functional/technical documentation and knowledge base articles
Provide leadership during peak marketing periods (major campaigns, product launches, seasonal events)
Monitor and report on KPIs (deliverability, engagement, journey performance) and recommend optimizations

Requirements

To be considered for this role, you must meet the following essential qualifications:

Strong hands-on experience with Salesforce Marketing Cloud: Journey Builder, Automation Studio, Email Studio, Contact Builder, and Data Extensions
Working knowledge of Marketing Cloud scripting/personalization concepts sufficient to diagnose content and personalization issues (this role does not require producing custom code)
Experience with Marketing Cloud integration patterns (connectors, REST/SOAP APIs, data synchronization with CRM/Commerce platforms)
Strong incident and problem management experience in an ITSM/SLA-driven environment
Experience conducting impact analysis and writing functional specifications for evolutions
Understanding of email deliverability, marketing compliance, and multi-channel messaging
Excellent stakeholder communication skills, able to work with global and local marketing teams

Nice to Have

Salesforce Marketing Cloud Consultant or Developer certification
Experience supporting multi-market, multi-language marketing operations
Familiarity with additional channels (WhatsApp, KakaoTalk, LINE)
Experience in retail or luxury goods marketing environments

We Offer

This is a Full-time position based in Bangalore.

Beyond a competitive compensation package, we offer:

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training, and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Are you ready to create what’s next? Join us.

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SFMC Marketing L3 Support

Job description