About the Position

SFMC Marketing L3 Support

Location: Bengaluru, India

About Valtech

We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The work we do and the innovation we drive
Our values of share, care, and dare
A workplace culture that fosters creativity, diversity, and autonomy
Our borderless, global framework, which enables seamless collaboration

The Role

As a SFMC Marketing L3 Support Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are:

A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity, and data
Experienced in Agile methodologies and consulting (a plus)

Responsibilities

Own escalated, complex incidents related to Journey Builder, Automation Studio, Email/Mobile Studio, and Contact Builder/Data Extensions
Perform deep root cause analysis on integration issues between the CRM/Commerce platforms and Marketing Cloud, including data synchronization and API-based connectors
Diagnose complex personalization and dynamic content issues within journeys and templates, coordinating with development teams for any required code changes
Lead impact analysis and functional specification for evolutions and change requests (new journeys, new channels, segmentation logic)
Validate delivered enhancements and support UAT and regression testing for journeys and automations
Own and troubleshoot channel integrations (email, SMS, WhatsApp, LINE, KakaoTalk) and sending infrastructure health (deliverability, domain/IP reputation)
Support multi-market and multi-language campaign operations, coordinating with local marketing teams as needed
Maintain functional/technical documentation and knowledge base articles
Provide leadership during peak marketing periods (major campaigns, product launches, seasonal events)
Monitor and report on KPIs (deliverability, engagement, journey performance) and recommend optimizations

Requirements

Must Have:
- Strong hands-on experience with Salesforce Marketing Cloud: Journey Builder, Automation Studio, Email Studio, Contact Builder, and Data Extensions
- Working knowledge of Marketing Cloud scripting/personalization concepts sufficient to diagnose content and personalization issues (this role does not require producing custom code)
- Experience with Marketing Cloud integration patterns (connectors, REST/SOAP APIs, data synchronization with CRM/Commerce platforms)
- Strong incident and problem management experience in an ITSM/SLA-driven environment
- Experience conducting impact analysis and writing functional specifications for evolutions
- Understanding of email deliverability, marketing compliance, and multi-channel messaging
- Excellent stakeholder communication skills, able to work with global and local marketing teams
Nice to Have:
- Salesforce Marketing Cloud Consultant or Developer certification
- Experience supporting multi-market, multi-language marketing operations
- Familiarity with additional channels (WhatsApp, KakaoTalk, LINE)
- Experience in retail or luxury goods marketing environments

We Offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training, and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Are you ready to create what’s next? Join us.

Apply for this Job

Apply Now

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

SFMC Marketing L3 Support

Job description