Shift Manager (evening shift)

About the Position

Shift Manager (evening shift)

Vilnius, Lithuania

Hi there! We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We're looking for a Shift Manager to oversee the evening shift of our Saily support. Your working hours are 13:30 to 22:00. You don't need to know Saily or understand how it works yet. We'll teach you everything you need to know about the product, so you can focus on what matters most: keeping the shift organized, on track, and running smoothly.

Responsibilities

• Oversee the evening shift and keep it running smoothly, staying on top of SLAs and overall efficiency so every customer gets timely help.
• Delegate tasks, share constructive feedback, and monitor attendance to keep the team focused and supported.
• Work hand in hand with team leads, helping them succeed and making sure shift KPIs are met.
• Take charge during incidents by escalating issues, keeping reporting clear, and bringing in the right stakeholders at the right time.
• Spot opportunities to improve both Saily support and the product itself, and help turn those ideas into action.

Requirements

• Experience in shift management or a similar coordinating role.
• An analytical mindset and a sharp eye for detail.
• Strong organizational skills and the confidence to work independently.
• The ability to stay calm and focused in a fast-paced environment.
• A proactive attitude, natural curiosity, and eagerness to keep learning.
• Fluency in English.
• Ability to work from 13:30 to 22:00 on a rotating schedule.

We Offer

• Smooth and structured onboarding and mentorship to help you get started with confidence.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks to keep you fueled, plus fresh pastries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.

Compensation

• Gross salary: 1800 EUR/month.
• Bonus gross: 400 EUR - after 2nd month in the company (performance based).

About the Company

We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.