Shop Employee (m/f/d)
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Job description
About the Position
Shop Employee (m/f/d)
City: Lisbon
Department: Shops
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
To strengthen our team in Portugal, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Lisbon Oriente bus station. You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift. This is a shift-based role, with shifts scheduled across the full week, including weekdays and weekends. FlixBus Shop is open every day from 7.30 to 20.30.
NB: Please submit your CV in English language!
Responsibilities
- Provide high-quality service to passengers, including assistance with boarding, transfers, travel disruptions such as delays, and clear travel information in Portuguese and English
- Manage ticket sales, provide after sale services, and daily cash handling in the Flix Shop
- Manage reservations, cancellations, and adjust bookings in case of delays or changes, communicating with passengers and partners when needed, handle unexpected situations with minimal impact
- Support smooth station operations by coordinating with dispatchers and station teams during check-in and helping ensure correct luggage handling and passenger flow
- Assist drivers with mobile apps and ticket control, and help resolve issues to meet FlixBus quality and safety standards
- Inspect bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, coordinating updates or repairs when needed
Requirements
- Previous experience in customer service, transportation, logistics, or administration
- Proactive and self-motivated, taking ownership of tasks and working independently with minimal supervision
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a dynamic environment
- Strong verbal and written communication skills
- Resilient and calm under pressure, able to stay focused and solution-oriented during busy periods and unexpected disruptions
- A strong team player who communicates openly, supports colleagues, and contributes to a positive shift atmosphere
- Comfortable with computers and digital tools
- Willing to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings
- Fluent in Portuguese and English; other languages are a strong advantage
We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career
- Other**:** Urban Sports Club discount, meal allowance, Lisbon Viva transportation discount
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
About the Company
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
Apply now
NB: Please submit your CV in English language!
© Flix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus
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