Job Description, Responsibilities & Requirements
About the Position
Shuffler Team Manager
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We are more than a company - we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE, and beyond. We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. We don’t just build products - we build opportunities, invest in our people, and foster growth at every level.
We are looking for an experienced Shuffler Team Manager to manage and lead a team within our operations, ensuring that all staff meet the company’s high standards. You will be responsible for coaching, mentoring, and providing ongoing support to help team members develop in their roles. You will also assist in recruitment, absence management, and handling disciplinary and grievance issues, while ensuring effective team dynamics and performance.
Responsibilities
- Coaching and Mentoring: Provide regular coaching and mentoring sessions to employees, ensuring their personal and professional development.
- Staff Management: Supervise and manage the team according to company policies and procedures, including absence management and handling disciplinary and grievance issues.
- Team Collaboration: Promote and support effective teamwork through strong communication and regular team meetings.
- Learning and Development: Identify the learning and development needs of both individuals and the team, and work with the training department to meet these needs.
- Performance Management: Contribute to achieving organizational targets through effective training and development activities.
- Adherence to Standards: Ensure that all services are delivered in alignment with core company values, policies, procedures, and KPIs.
Requirements
- Experience: At least 1 year of previous experience in a similar role.
- Education: Academic qualification in Management is a plus, minimum High School Diploma.
- Industry Experience: Previous experience in the iGaming industry or Live Casino is a plus.
- Skills:
- Advanced PC skills (Office 365).
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Strong leadership and mentoring skills.
- Ability to work in a fast-paced environment.
- Very good time management skills.
- Language Skills: Advanced English (written and spoken).
- Flexibility: Availability to work shifts.
We Offer
- Competitive salary.
- Special referral campaigns up to €2,000.00 NET referral bonus.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in an online casino.
- Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.
About the Company
Driven to deliver
ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide. We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more. And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.
Our Values
- Persistence: We never give up and are determined to be the best at what we do.
- Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
- Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.
Job Location
- Serbia
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