Site Reliability Engineer

About the Position

Kiloverse is the operational force that helps ventures grow - building the systems, teams, and infrastructure that turn ideas into scalable businesses. Behind every fast-growing product, there’s a group of people who think like owners, act fast, and execute with precision.

Our PayTech team runs the money layer behind all of it. We build and operate both centralized and decentralized business-critical systems: subscription-billing solution, payments gateway SaaS that routes payments across multiple payment providers, accounting solution that keeps every transaction traceable and others. In this domain, a minute of downtime means lost revenue. That is why we're looking for a Site Reliability Engineer to own the reliability, performance, and observability of these systems under high load.

Core components and technologies used:

• Kubernetes (AWS EKS)
• AWS
• MySQL
• ElastiCache
• Message brokers (AWS SQS and others)
• DataDog
• Grafana
• Terraform
• Data Lake (GCP BigQuery)

Responsibilities

• Decide with the team what "working well" means for each service, measure it and set clear targets.
• Build dashboards and alerts that show problems early, from technical issues to business signals like a sudden drop in successful payments.
• Design systems that keep running when something breaks, like a server, a database, or an external payment provider.
• Be part of the on-call rotation, help resolve incidents, and lead reviews afterwards so the same problem doesn't happen twice.
• Keep our MySQL databases and caches healthy, backed up, and ready to recover.
• Make sure messages between services are delivered and processed, and that nothing gets stuck or lost in queues.
• Prepare our systems for traffic peaks with capacity planning and load testing.
• Help keep our payment systems secure and compliant together with the security team.
• Work closely with developers and share reliability know-how.

Requirements

• Proven experience (3+ years) in SRE, DevOps, platform, or backend engineering, running production systems under high load.
• Production experience with Kubernetes, preferably EKS: deployments, autoscaling, resource tuning, and troubleshooting.
• Good hands-on AWS knowledge, especially EKS, RDS, ElastiCache, SQS, IAM, and VPC networking.
• Proficiency with Infrastructure as Code in Terraform or OpenTofu.
• Deep practical observability experience, ideally with DataDog, and a working understanding of SLO-based alerting.
• Experience operating MySQL in production: query performance, replication, failover, and backups.
• A good understanding of distributed systems and asynchronous messaging: idempotency, retries, ordering, backpressure, and exactly-once versus at-least-once trade-offs.
• Hands-on incident management and on-call experience.
• Coding or scripting skills in at least one language, such as Go, Python, or Bash.
• Experience with GitLab CI/CD.
• An ownership mindset, clear communication, and a collaborative approach.

Nice to Have

• Experience in payments, fintech, or subscription billing.
• Experience working in PCI DSS-regulated environments.
• Familiarity with GCP BigQuery and data pipeline reliability.
• Experience with load testing (k6, Gatling) or chaos engineering.

Salary

Gross salary range is 5000-7000 EUR/month.

Location

We have several great workspaces to choose from, including our headquarters in Vilnius and our hubs in Klaipėda and Riga. For our Vilnius office, we follow a 4 days onsite, 1 day remote hybrid model. For roles based outside Vilnius, the work arrangement - onsite, hybrid, or remote - depends on the specific position.

We Offer

• Own your wellness: Stay sharp and well in your own way – health insurance (after probation), on-site physiotherapist, office gym, and fitness classes keep you moving. Plus 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.
• Boost your daily life: Enjoy a pet-friendly office, fresh breakfasts, hot lunches, and fully stocked drawers and fridges for a quick snack or even a team-cooked meal together. Rooftop and cellar events keep things lively, while a public transport card for Vilnius and access to Perks.lt benefits help make everyday life a little easier.
• Shape your growth path: Coaching, mentorship, training, conferences, online courses, subscriptions, books – you’ve got a €1100 yearly budget to fuel personal or team growth. You pick the path – we’ll back you all the way.
• Drive global impact: Build impact across 30+ brands worldwide. Launch bold projects. Even step in as a co-founder – we reward those who push further. And if you bring in more great people, you get €1500 for every successful referral.

Additional conditions apply based on your residence location.

About the Company

Kilo is a company that empowers ventures to grow by building the systems, teams, and infrastructure that turn ideas into scalable businesses. Our team is passionate about helping entrepreneurs and founders build ventures that redefine the health, wellness, beauty, or travel industries.