Site Reliability Engineer (m/f/d)

About the Position

Site Reliability Engineer (m/f/d)

We are looking for a Site Reliability Engineer to join our team at PAYBACK GROUP in Munich. As a Site Reliability Engineer, you will be embedded within a product team, taking ownership of the reliability, stability, and scalability of our services.

Responsibilities

• Develop, operate, and optimize our infrastructure on the Google Cloud Platform (GCP)
• Ensure that services meet defined SLOs and reliability objectives
• Support product teams in implementing DevOps and Reliability Engineering principles
• Participate in incident management and a structured on-call rotation
• Enhance CI/CD pipelines and support safe deployments, canary releases, and rollbacks
• Continuously improve our observability landscape, including monitoring, logging, metrics, and tracing
• Contribute to architectural decisions and non-functional requirements to help evolve a resilient and scalable system landscape

Requirements

• Several years of experience as a Site Reliability Engineer, DevOps Engineer, or in a similar role, ideally operating services in a public cloud environment
• A growth mindset and enjoyment in continuously improving systems, processes, and ways of working
• Ability to translate business and product requirements into technical SLOs, SLIs, and reliability goals
• Experience collaborating closely with Product Owners, Architects, Software Engineers, and QA teams
• Hands-on experience designing and operating modern cloud infrastructure, including serverless computing, container platforms, Kubernetes, Infrastructure as Code, and CI/CD automation
• Solid understanding of networking, load balancing, and database technologies, and comfort working with complex distributed systems
• Programming experience with languages such as Python, Java, Groovy, or Go and a focus on automation
• Experience with observability, monitoring, and logging, using relevant tools to analyze and improve system reliability
• Value open communication, knowledge sharing, and collaboration in international teams
• Willingness to participate in a fair and sustainable on-call rotation and share responsibility for service reliability
• Comfortable working in an English-speaking environment; German is a plus but not required

We Offer

• Flexibility: 30 days of vacation plus the option to purchase additional vacation days, hybrid working policy (2 days home office/week) and the possibility of taking a sabbatical
• Food & drinks: Mostly free, healthy, and varied meals, fresh fruit and popcorn every day, plus coffee and tea included
• Health & fitness: Free use of our in-house gym, health weeks, massages, and physiotherapy treatments on site
• Culture: Team events, Social Days, an open “come as you are” culture, dogs are welcome, strong engagement in female leadership
• Development: Individual training and development opportunities within the team and across the organization
• Mobility: Coverage of the Deutschlandticket, central location with a subway station right outside the door, and JobRad bike leasing

About the Company

PAYBACK is Germany’s leading loyalty program and one of the largest data-driven marketing platforms worldwide. Our solutions reach millions of people every day.

With more than 1,000 employees at our Munich location, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can look forward to interdisciplinary teams, real opportunities to shape the future, and an open, innovation-driven culture.

The PAYBACK GROUP values diversity – come as you are.