Site Reliability Engineer

About the Position

Site Reliability Engineer

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About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth, and Sequoia. We've raised $781M in funding and our last valuation was $22B.

We have expanded from voice into three main platforms:

• ElevenAgents: Enables businesses to deliver seamless and intelligent customer experiences.
• ElevenCreative: Empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI: Gives developers access to our leading AI audio foundational models.

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About the Role

We’re hiring Site Reliability Engineers to set the reliability standard across everything we build. Businesses and developers build their own products and customer experiences on our platforms, from live customer conversations to content production, much of it real time and latency-sensitive. Our reliability is part of theirs, so there is very little room for downtime. You’ll join our dedicated Reliability team and own how we design for resilience, respond to incidents, and keep improving.

Responsibilities

• Design and run disaster recovery programs, setting ambitious recovery targets and testing against them regularly.
• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer.
• Own how we detect, respond to, and learn from incidents, including alerting design, the incident process, and post-mortems, and our on-call process.
• Build AI-assisted investigation and auto-resolution, from agent-led diagnosis to automated remediation.
• Embed with product teams to shape architecture and engineering practices for resilience at scale.

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Requirements

• Hands-on experience running production systems at scale as an SRE, infrastructure engineer, or similar, with a track record of measurably improving reliability.
• A strong background in backend development, and a habit of solving reliability problems with code and automation.
• Experience owning incident response, on-call, and post-mortems, and driving fixes through to completion.
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.
• Solid grounding in Kubernetes and cloud infrastructure (GCP and AWS preferred).

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Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.

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We Offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

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About the Company

ElevenLabs is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.