SL3 Support Engineer

About the Position

We are seeking a Senior SL3 Support Engineer with strong experience in Payments domain and UNIX/Linux environments to join our team in Kuala Lumpur.

Responsibilities

• Perform root cause analysis (RCA) for application defects and implement effective remediation solutions.
• Prioritize defects based on severity and business impact; support fixes aligned with release cycles.
• Provide production support across open systems and legacy AS400 environments.
• Develop and support code changes across multiple technologies; assist in SIT, UAT, and production deployments.
• Ensure production stability through proper risk and impact assessments before implementation.
• Monitor and troubleshoot application issues across UNIX-based systems, middleware, and batch environments.
• Communicate effectively with stakeholders on incidents, issues, and resolution status.
• Collaborate with L2 teams to investigate incidents, identify root causes, and define recovery solutions.
• Track defect resolution and meet defined SLAs/KPIs.
• Maintain up-to-date documentation for application changes, releases, and operational procedures.
• Contribute to continuous improvement by sharing production learnings and implementing preventive fixes.

Requirements

• Must have

  • Strong experience in Payments domain – especially remittances, SWIFT, RTGS, GIRO, or similar payment systems.
  • Hands-on experience with UNIX/Linux environments and Shell scripting.
  • Working knowledge of Basic Java for application support and troubleshooting.
  • Strong experience with Oracle / SQL for querying and data analysis.
  • Minimum 4+ years of production support experience across open systems/platforms.
  • Strong troubleshooting and problem-solving skills across distributed systems.
  • Good understanding of incident, problem, and change management processes (ITIL).
  • Strong communication skills with ability to work with users, vendors, and business stakeholders.

• Nice to have

  • Exposure to AS400 (RPG/CL/COBOL400) is beneficial.
  • Exposure to hybrid environments (mainframe + open systems).
  • Familiarity with Agile/Scrum methodologies and release management practices.

We Offer

• Competitive salary
• Relocation friendly
• Professional development opportunities

About the Company

Our client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. With more than 80 years of history in the banking industry, the client is expanding its footprint in Malaysia. You will be working in a newly set-up technology center located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Apply

Interested candidates can apply for the SL3 Support Engineer position in Kuala Lumpur. For more information and to apply, visit our job portal.