Smartstream IDLM Support Analyst

About the Position

We are seeking a Smartstream IDLM Support Analyst to join our team in Pune, India. As a technical BAU support analyst, you will provide support for the Smartstream Intraday Liquidity application and BAU activities. You will be responsible for providing technical support of the underlying application, releases, and infrastructure.

Responsibilities

• Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm), as required.
• Participate in overnight support rota (on call) and weekend work (releases/support, etc.).
• Work independently or as part of a team to progress tasks.
• Document technical requirements or processes to capture the configuration being performed.
• Support and test technical systems/servers.
• Work with third-party software providers and ensure adherence to pre-defined application standards.
• Apply industry experience and ensure the solution incorporates "best practice".
• Collaborate with neighboring technology and project teams to ensure changes are rolled out in a coordinated manner.
• Ensure services are transitioned into the live production environment in a manner compliant with technology policy.
• Provide post-live support and assist with remediation where necessary.
• Track and manage defects, ensuring appropriate teams are assigned.
• Highlight risks or concerns and ensure items are followed up or escalated appropriately.

Requirements

• Must have:

  • Experience with vendor application 'Smartstream Intraday Liquidity Management' (or 'Smartstream Recs').
  • Excellent communication skills, able to converse with a wide variety of teams (unix/database/application).
  • Familiarity with Change Requests, attending and representing on CAB, and weekend rollout of code changes.
  • Control M application knowledge, jobs creation, administration, alerting, file move, file watchers, etc.
  • Oracle SQL scripting and Oracle database concepts.
  • Linux shell scripting and support.
  • Ability to package and manage configuration/code changes into releases and apply to production.
  • Jboss 7 server knowledge, configuration, and support, and WAR file deployment.
  • JMS Queue processing and principles.
  • GitHub software management.
  • Flexibility, particularly when working on rolling out system changes in non-business hours and weekends.
  • Self-motivation, able to take a task and progress it independently or as part of a team.
  • Understanding of banking concepts in relation to cash management and reconciliation.

• Nice to have:

  • Experience of BAU Support.

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional development opportunities.

About the Company

Join our team and contribute to the success of our Smartstream Intraday Liquidity application support.

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