SMM Project Manager

About the Position

We are looking for a Senior SMM Project Manager to join our dynamic team. This role is remote and offers the opportunity to work with a multicultural team of top professionals.

Responsibilities

• Community Operations: Build, document, and continuously improve the operating model of the Community Team.
• Backlog and Sprint Management: Maintain and prioritize the team backlog, facilitate sprint planning, and ensure realistic scope based on team capacity and velocity.
• Task Management: Transform unstructured requests into clear projects with defined objectives, deliverables, owners, deadlines, dependencies, and acceptance criteria.
• Cross-Functional Coordination: Serve as the primary coordination point between Community, Support, Product/Domain, SMM, Content, Design, Retention, and regional teams.
• Stakeholder Management: Gather requirements, align expectations, provide status updates, and ensure that stakeholders receive clear delivery commitments.
• Workload Management: Monitor team capacity, identify overload or underutilization, and coordinate workload adjustments with the Community Team Lead.
• Delivery Control: Track deadlines, statuses, risks, blockers, and dependencies; escalate critical issues and ensure timely resolution.
• Unplanned Request Management: Assess incoming urgent requests based on business impact, revise sprint priorities when necessary, and communicate trade-offs to stakeholders.
• Jira Administration: Ensure that Community tasks are correctly created, structured, assigned, linked, updated, and reported in Jira.
• Process Standardization: Create and maintain task templates, request intake rules, SLAs, workflows, responsibility matrices, and operating procedures.
• Community Initiative Coordination: Coordinate engagement campaigns, Telegram community initiatives, ambassador programs, contests, and other audience engagement and retention activities.
• Reporting and Analytics: Establish transparent reporting on delivery, workload, bottlenecks, and Community initiatives together with the Team Lead and relevant analytics teams.
• Continuous Improvement: Regularly review workflows, identify bottlenecks, propose improvements, and document measurable “before and after” results.
• Knowledge Management: Maintain up-to-date process documentation and ensure that the team can consistently follow agreed workflows.
• Team Enablement: Support onboarding into Community processes, Jira workflows, communication standards, and cross-functional ways of working.

Requirements

• 3+ years of experience in Project Management or proven experience independently managing complex projects at a strong Middle/Senior level.
• Strong experience in setting up and improving operational workflows, task intake, prioritization, and cross-functional delivery.
• Proven ability to manage multiple parallel initiatives, stakeholders, dependencies, deadlines, risks, and blockers.
• Experience working in partnership with a Team Lead and coordinating workload across a growing team.
• Hands-on experience with backlog management, task decomposition, sprint planning, capacity planning, and delivery tracking.
• Advanced knowledge of Jira, including boards, workflows, issue structures, dashboards, and reporting.
• Good understanding of Scrum and Kanban frameworks and the ability to adapt them to the team’s actual needs.
• Experience establishing clear processes for handling unstructured and urgent requests from internal stakeholders.
• Strong documentation skills, including workflows, SLAs, task templates, responsibility matrices, and operating procedures.
• Ability to establish transparent reporting and validate completed work through measurable results and supporting evidence.
• Upper-Intermediate English or higher, with the ability to communicate effectively in an international and multicultural environment.

Nice to Have

• Experience in Community Management, SMM, Retention, CRM, digital marketing, or another audience-focused function.
• Experience coordinating Telegram communities, engagement campaigns, ambassador programs, moderation, or loyalty initiatives.
• Experience launching a new team, function, or operational framework from scratch.
• Experience working with Support, Product, Domain, Content, Design, Retention, and regional teams.
• Experience managing projects across multiple GEOs.
• Understanding of Community and SMM metrics, including engagement, audience growth, sentiment, retention, and response SLA.
• Experience migrating teams to Jira or redesigning existing Jira workflows.
• Experience introducing process automation and integrating task-management, analytics, and communication tools.
• Experience working with Tableau or other reporting and analytics platforms.

Soft Skills

• Ownership: Ability to take full responsibility for delivery, from receiving an initial request to validating the final result.
• Proactivity: Ability to identify problems early and propose two or three actionable solutions instead of escalating questions without recommendations.
• Systems Thinking: Ability to see dependencies across teams, identify bottlenecks, and build scalable processes rather than temporary workarounds.
• Critical Thinking: Ability to challenge unclear requirements, identify process gaps, and make decisions based on business impact.
• Adaptability: Ability to work effectively in a fast-changing and sometimes ambiguous environment.
• Communication: Strong stakeholder management, facilitation, negotiation, and expectation-setting skills.
• Prioritization: Ability to distinguish business-critical requests from lower-priority functional improvements and adjust plans accordingly.
• Independence: Ability to quickly understand unfamiliar processes and deliver ready-to-use solutions with minimal supervision.
• Result Orientation: Focus on measurable outcomes, transparent progress, and verified task completion.
• Collaboration: Ability to build productive working relationships with Team Leads, specialists, and cross-functional stakeholders.

We Offer

• An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal event days, days off.
• Corporate health insurance program for your well-being.
• Referral program - enjoy cooperation with your colleagues and get a bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• Free internal English courses.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
• Company events, team buildings.

About the Company

Join our fast-growing business group and be part of a multicultural team of top professionals. We offer a great working atmosphere, beautiful offices, modern equipment, and numerous benefits to ensure your well-being and professional growth.