[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)

About the Position

[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)

Thành phố Hồ Chí Minh, Hồ Chí Minh, Vietnam

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

Bosch Global Software Technologies Company Limited (BGSV) is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

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Responsibilities

• Conduct proactive outbound calls and customer engagement activities to assigned customers.
• Execute sales and promotional campaigns to increase customer awareness and drive business growth.
• Build and maintain strong relationships with customers through regular follow-up and account support.
• Promote Bosch products, services, and marketing campaigns to target customers.
• Support customer acquisition, retention, development, and business expansion initiatives.
• Serve as a dedicated point of contact for customer inquiries and support requests.
• Identify sales opportunities and contribute to the continuous growth of outbound business activities.
• Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.
• Maintain accurate customer records and activity tracking in CRM systems.
• Achieve defined productivity, quality, and customer satisfaction targets.

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Requirements

• Bachelor's Degree or above.
• Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations.
• Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accent.
• Good command of English for business communication.
• Strong communication, customer service, and relationship management skills.
• Familiarity with CRM systems and Microsoft Office applications is an advantage.
• Ability to work in a multicultural and fast-paced environment.

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Nice to Have

• Experience in customer engagement, sales support, or account management.

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We Offer

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world.
• Join a dynamic and fast-growing global company (English-speaking environment), with opportunities to work in global projects and be part of an innovation team contributing initiative ideas to the hi-tech world.
• Onsite opportunities: short-term and long-term assignments in worldwide offices.
• Engage in diverse training programs which help strengthen both personal and professional skills.
• 13th-month salary bonus + attractive performance bonus + annual performance appraisal.
• 100% offered salary and mandatory social insurances in a 2-month probation period.
• 15++ days of annual leave + 1-day of birthday leave.
• Premium health insurance for employee and 02 family members.
• Flexible working time and working model.
• Lunch and parking allowance.
• Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…

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About the Company

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.