Software Client Success Specialist
Job description
About the Position
Software Client Success Specialist
Serrala is seeking a dedicated Software Client Success Specialist to join our sales team. This role is pivotal in fostering positive and productive long-term relationships with our existing customer base. The ideal candidate will drive higher customer satisfaction, retention, and consistent revenue through maintenance renewals and incremental sales of software and services.
Responsibilities
- Monitor and manage Customer Satisfaction levels
- Lead for Maintenance & Support renewals
- Engage and resurrect dormant accounts
- Uplifts and small add-on sales to existing customers
- Subscription renewals
- Install Base campaigns
- Reference Program assistance
- Customer specific projects as required
Requirements
- Meet or exceed quarterly and annual objectives
- Present a limited subset of Serrala offerings to customer organizations
- Coordinate business terms and renewal contract negotiations
- Manage all activity in Salesforce.com
Qualifications
- Bachelor’s degree
- Minimum 2-3+ years of experience with an Enterprise Software company
- Strong administrative and organizational skills
- Background developing and “farming” accounts
- OEM/VAR experience helpful
- Consistent achievement of targets and goals
- Excellent communication skills
- Desirable to have experience with SAP or complementary solutions
We Offer
- Competitive compensation combining salary and bonus/commission
About the Company
Serrala optimizes the universe of payments for organizations that seek efficient cash visibility and secure financial processes. Our new name is inspired by the Sierra de la Serrella, a powerful mountain range in Spain symbolizing solidity conveying confidence and security. Serrala supports over 2,500 companies worldwide with advanced technology and personalized consulting to optimize all processes that manage incoming and outgoing payments: from order-to-cash, procure-to-pay and treasury to data and document management. Represented on three continents with 16 regional offices in Europe, North America and Asia, over 550 employees are dedicated to service companies of all industry sectors – from medium-sized companies to global players.
Job Location
Spain
Additional Information
All your information will be kept confidential according to EEO guidelines.
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