Software Engineer, CMS (Registry Support)

About the Position

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders.

Learn more at tradercorporation.com.

About the CMS Registry Solution

The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions, and other lenders. The platform automates the full lien lifecycle-registration, amendment, search, monitoring, and discharge-to protect lenders, reduce risk, and ensure compliance. It provides value-added features such as lien validation, asset monitoring, and fraud detection.

We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading.NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code-alongside pragmatic AI-assisted development and intelligent QA.

Responsibilities

• Incident Management & Operations

  • Support the reliability and operational health of current EC2-hosted services while assisting with incident response, monitoring, and KTLO operations during the migration to containerized deployments.
  • Participate in production incident response by triaging issues and contributing to resolution in line with defined SLAs.
  • Participate in an on-call rotation, following established escalation paths and providing after-hours support as required.
  • Communicate incident status and updates clearly to technical stakeholders.

• Monitoring, Troubleshooting & Reliability

  • Monitor application and infrastructure health using tools such as New Relic, SolarWinds DPA, CloudWatch, or Datadog.
  • Proactively tune alerts and act on early warning signals to prevent customer impact.
  • Diagnose complex production issues using logs, traces, metrics, and user reports.
  • Apply mitigations and deliver permanent fixes in collaboration with development teams.

• KTLO / BAU Ownership

  • Maintain and update runbooks, playbooks, FAQs, and troubleshooting documentation.
  • Perform KTLO activities such as scheduled maintenance, patching, backups and restores, database indexing, archiving jobs, and capacity checks.
  • Support releases, hotfixes, and patches, including deployment validation and production smoke testing.

• Continuous Improvement

  • Contribute to root cause analysis (RCA) for production incidents.
  • Identify recurring issues and suggest operational or automation improvements.
  • Assist with performance investigations, including SQL query analysis, under guidance.
  • Adopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency.

Requirements

Must Have

• Hands-on experience with C# and.NET, including modern.NET runtimes, for production support and fixes.
• Familiarity with AWS services such as EC2, S3, CloudWatch, and IAM.
• Exposure to CI/CD pipelines (GitHub Actions preferred), including release support and troubleshooting.
• A DevOps mindset with interest in build, deploy, operate, and improve workflows.
• Working knowledge of Angular, TypeScript, and RESTful APIs, with the ability to debug issues across the stack.
• Experience supporting SQL Server–based applications, including basic performance analysis and operational tasks (AWS RDS experience a plus).
• Comfort working in production environments and responding to incidents.
• Interest in using AI-assisted development and intelligent QA tools to improve productivity.
• Strong collaboration, communication, and ownership mindset.

Nice-To-Have

• Experience with Docker and containerized applications.
• Exposure to Infrastructure as Code (Terraform or CloudFormation).
• Familiarity with modern test automation tools (e.g., Playwright, Cypress).
• Prior experience in L2/L3 production support or on-call rotations.

We Offer

• Benefits from Day 1

  • Gym discounts
  • Employee and Family Assistance program
  • Virtual wellness events
  • Conferences & training budget
  • Regular internal training programs

• Financial planning

  • 3% matching towards your pension
  • Multiple forms of income protection

• Competitive salary

  • Annual bonus structure
  • 3% CPP matching

The base salary range for this position is CAD $100,000 – CAD $150,000. This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.

About the Company

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.