About the Position

We are looking for a Software Engineer, Customer Lifecycle to join our team in Mountain View, CA. As a key member of our digital food delivery software team, you will build and own the merchant platform, the core systems that define what a restaurant is in our product, and the services that get merchants from signup to serving orders.

Responsibilities

Build and own the merchant platform: the core services and data models behind stores, facilities, brands, and the entitlement-driven configuration that determines what each merchant can access.
Design onboarding services that take a new restaurant from signup to live and serving orders, reliably and without manual intervention.
Build the backend for self-serve growth - signup, activation, and conversion flows that let restaurants adopt Otter without touching a salesperson.
Design offboarding and lifecycle cleanup so that when a merchant leaves, the systems behind them shut down cleanly instead of quietly running and costing money.
Own your services end-to-end: design, build, instrument, debug, and improve reliability and performance.

Requirements

Proficiency in Java or Go, writing production backend services.
Solid foundation in distributed systems, microservices, and API design (gRPC and/or REST).
Experience with databases (e.g. PostgreSQL, CockroachDB) and writing performant queries.
Experience designing data models and core domain objects that other teams build on top of.
Experience operating services in production, and a collaborative, product-minded approach.

Nice to Have

Workflow orchestration (e.g. Temporal, Cadence) or event-driven architectures (Kafka).
Authentication, authorization, permissions, or entitlements systems.
Experience with API modernization or migrating services off a legacy stack.
Marketplace, merchant platform, subscription, or billing systems experience.
Cloud platforms (Azure, AWS, GCP) and containers (Docker, Kubernetes).

We Offer

Competitive salary range of $176,000 - $242,000 per year.
Comprehensive benefits package including medical, dental, and vision insurance, company-paid life and disability insurance, 401(k), Health Savings Account (HSA), and Flexible Spending Accounts.
Collaborative environment with support and guidance from experienced colleagues and managers.
Opportunity to be part of a team that helps restaurants succeed in online food delivery.

About the Company

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Why Join Us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn-$1T by 2030.
Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.

Apply for this job

This role is based in our Mountain View office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

Software Engineer, Customer Lifecycle

Job description