Software Engineer - Customer Success

About the Position

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

The Customer Success Engineering team works directly with clients to ensure that every technical aspect of our product-installation, configuration, and customization-is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world-class experience. If you’re excited about being a client-facing engineer who makes a real impact, this is the opportunity for you.

Feedzai sells and implements one of the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover.

As a Software Engineer in the Customer Success organization, you will be responsible for making sure our products are installed and meet our clients' requirements with integration and performance management. You will work with a broad range of technologies including multiple flavors of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer will help with installation and configuration of our solutions, develop custom Java inbound and outbound interfaces, use web services to enhance data in process, and develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientists, Project Managers, Fraud Analysts, and your peers to meet with the client, understand their needs, turn those needs into requirements, and execute on those requirements.

Responsibilities

• Execute full software development life cycle building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug, and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;

Requirements

• A BS or MS in computer science, or a comparable field, or equivalent experience;
• 2+ years of experience in Java software development or other modern language;
• Experience with SQL or NoSQL databases;
• Client engagement experience and ability to work with a client in a consultative manner;
• Excellent English communication skills, both verbal and written;
• Availability to travel up to 15%;

We Offer

• Comprehensive training and onboarding process;
• Opportunity to work in a fast-growing, innovative company;
• Collaborative and dynamic team environment;
• Flexible/Remote work policy options;

About the Company

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at Feedzai Candidate Privacy Policy and Feedzai California Candidates Privacy Policy for more information on how we process your personal data.