Software Engineer, Email Platform (L3)

About the Position

Join Twilio as a Software Engineer, Email Platform (L3) to develop, deploy, and manage highly available, massive-scale distributed systems. Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will act as a key driver of execution within our core services. You will be heavily involved in modernizing our backend systems, optimizing our extensive Go-based microservices, and contributing to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure.

Responsibilities

In this role, you’ll:

• WEAR THE CUSTOMER’S SHOES: Architect and ship reliable, high-velocity features that handle critical traffic with low end-to-end latency. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones.
• BE AN OWNER (CODE QUALITY): Drive rigorous code reviews and push for maintainable patterns in our Go codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team.
• BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines.
• CHAMPION ENGINEERING HEALTH: Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring.
• MENTOR AND LEAD: Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes.

Requirements

Required:

• Experience: 4+ years of professional software engineering experience building and operating resilient backend services at scale.
• Modern Development Workflow: Practical experience leveraging AI-assisted development tools (such as Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows.
• Language Proficiency: Strong, hands-on production experience writing clean, idiomatic, and highly concurrent Go (Golang), Java or Python.
• Cloud Infrastructure: Solid experience deploying and managing production workloads in cloud environments-ideally with deep exposure to AWS core services (such as EC2, S3, Aurora, or DynamoDB) AND Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, Azure SQL, or Cosmos DB).
• Infrastructure as Code: Proficiency with Terraform for provision-level automation and maintaining environment parity.
• Distributed Systems: Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems).
• Systems Mindset: Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures.

Desired:

• Prior experience managing high-throughput applications running inside containerized infrastructure (Docker, Kubernetes).
• Familiarity with database migration pathways (e.g., transitioning traditional on-prem/relational datastores to managed instances like AWS Aurora).
• Experience implementing OpenTelemetry or distributed tracing systems across decoupled microservice platforms.
• Direct experience handling constraints related to network topology, proxy layers, or mail transfer agent (MTA) protocols.

We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $138,700 - $173,400
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600
• Based in the San Francisco Bay area, California: $163,100 - $203,900.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

About the Company

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.