About the Position

Join the CCM (Cloud Cost Management) engineering team in ServiceNow’s IT Asset Management suite!

As a member of the CCM Engineering team, you’ll be working on cutting-edge ServiceNow AI platform to build help AI natives apps, helping customers understand and optimize their public cloud infrastructure.

If you’re a self-motivated, quick learner, who’s up for taking on extreme challenges, and passionate about cloud, the Cloud Cost Management (CCM) team is a perfect fit for you!

Responsibilities

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
Design and ship agentic and GenAI features that turn product workflows into LLM-driven experiences, with tool use, guardrails, evals, and monitoring built in from day one.
Help design and implement new products and features while also enhancing the existing product suite

Requirements

Bachelors (w/ 3-5 years of experience), or Masters (w/ 2-3 years of experience) degree in Computer Science, or related Field
2+ years of experience with Java or a similar OO language, JavaScript / TypeScript etc.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Hands on experience with LLMs (Anthropic, OpenAI), including prompting for analysis, generating code, and structured outputs
In-depth knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Hands-on knowledge of RDBMS/SQL
Exposure to any public cloud providers like AWS, Azure etc is added benefit
Passionate about AI / Agentic AI, Building agents with evals, observability, and cost/latency tuning
Preferred Experience /knowledge in Large data handling techs like Flink

We Offer

Base pay of $125,700 - $194,800, plus equity (when applicable), variable/incentive compensation and benefits
Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP, matching donations
Flexible time away plan and family leave programs
Competitive On Target Earnings (OTE) incentive compensation structure for sales positions

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Software Engineer - Federal

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