Software Engineer

About the Position

We are from the Risk Engineering team, responsible for the Risk Management applications within the ServiceNow Integrated Risk Management (IRM) portfolio. This individual will support us by building and upgrading risk applications and the platform capabilities they depend on.

Responsibilities

• Build high-quality, clean, scalable, and reusable code by enforcing best practices in software architecture and engineering processes (code reviews, unit testing, automated test coverage).
• Partner with developers, product owners, and risk SMEs to understand requirements, then own your code from design and implementation through test automation and delivery of high-quality features to customers.
• Embed secure-by-design principles, including data privacy, access controls, and protection against AI-specific risks like prompt injection and data leakage.

Requirements

• Experience integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights.
• Knowledge of evaluating AI output quality, including test sets, accuracy and hallucination monitoring, and regression testing for prompts and models.
• 2-5 years of proficiency in JavaScript and at least one object-oriented language (Java is a plus).
• Strong knowledge of relational databases and SQL.
• Familiarity with RESTful APIs and modern web services.
• Understanding of AI/ML concepts. Hands-on experience with LLMs or AI APIs is a plus.
• Experience with AI productivity tools such as Claude, Cursor, or Windsurf is a plus.
• Strong communication skills for translating risk SME requirements into technical designs and for explaining AI behavior to non-technical stakeholders.

Nice to Have

• Experience with AI-powered tools
• Experience with automating workflows
• Experience with analyzing AI-driven insights
• Experience with evaluating AI output quality

We Offer

• Flexible work personas (remote, flexible, or required in office)
• Equal opportunity employer
• Accommodations for candidates with disabilities
• Export control regulations compliance

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.