Software Engineer, Platform Access (L2)

About the Position

Join Twilio as a Software Engineer, Platform Access (L2) to design and operate access controls and platform security tools at scale.

About the Company

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Responsibilities

In this role, you’ll:

• WEAR THE CUSTOMER'S SHOES: Help design, build, and operate automations and access tools that streamline developer workflows while keeping multi-cloud environments secure. Work with security and technical leadership to turn well-scoped tasks into working code.
• BE AN OWNER (CODE QUALITY): Participate in code reviews and follow established patterns, testing standards and policy-as-code frameworks across the platform.
• BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Support multi-cloud access infrastructure spanning AWS, Azure, and GCP accounts using Infrastructure as Code (Terraform). Help maintain least-privilege IAM policies, identity federation, role provisioning, and automated lifecycle workflows across hundreds of cloud accounts. Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.
• CHAMPION ENGINEERING HEALTH: Build awareness of secure architectural practices and IAM best practices. Flag access drift, technical debt, security vulnerabilities, and platform issues to your team as you encounter them.
• GROW AND COLLABORATE: Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.

Requirements

• Experience: 1–2+ years of professional software engineering or DevOps/Platform engineering experience, with practical exposure to multi-cloud environments, Identity & Access Management (IAM), or platform automation.
• Modern Development Workflow: Practical experience with, or a strong desire to learn, AI-assisted development tools (e.g., GitHub Copilot) to help write code, automate testing, and support debugging workflows.
• Infrastructure as Code & Automation: Practical experience or familiarity with Terraform, Harness, or similar IaC tools to manage cloud resources and access permissions programmatically.
• Multi-Cloud Infrastructure: Experience with cloud environments, including basic exposure to account management, IAM permissions, or core services in at least one major provider-AWS (e.g., IAM, Organizations, SSO/Identity Center), Microsoft Azure (e.g., Microsoft Entra ID/Azure AD, RBAC, Subscriptions), or Google Cloud Platform (GCP) (e.g., Cloud IAM, Workload Identity, Projects). General familiarity with multi-account/multi-project cloud architecture is a plus.
• Language Proficiency: Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.
• Security & Governance Mindset: Solid understanding of core security concepts (authentication, authorization, least-privilege principles, secrets management) and an eagerness to build self-service, developer-friendly platform tooling.
• Familiarity with centralized identity federation, SAML, OIDC, or Okta integration with cloud service providers.
• Hands-on experience with containerized workloads (Docker, Kubernetes) or managing access to Kubernetes clusters (EKS/AKS/GKE RBAC).
• Interest in automated cloud governance tools, account vending machines, or identity lifecycle management at scale.
• Coursework or personal projects involving distributed systems, cloud security, or API development.
• Enthusiasm for working across multi-cloud environments and expanding hands-on depth across AWS, Azure, and GCP over time.

We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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