Software Engineer

About the Position

We are seeking a Software Engineer to join our team in Białystok, Poland. You will be responsible for developing, configuring, and maintaining ServiceNow ITSM solutions.

Responsibilities

• Developing, configuring, and maintaining ServiceNow ITSM solutions based on business and operational requirements
• Implementing and enhancing ITSM processes, including Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
• Designing and configuring workflows, forms, business rules, client scripts, UI policies, notifications, and integrations
• Analyzing business requirements and translating them into technical ServiceNow solutions
• Providing day-to-day platform support, troubleshooting, and issue resolution
• Participating in root cause analysis and problem management activities
• Performing system testing, defect resolution, release validation, and deployment support
• Collaborating with stakeholders, service owners, and external vendors to gather requirements and deliver platform enhancements
• Creating and maintaining technical documentation, knowledge articles, and operational procedures
• Ensuring compliance with ServiceNow best practices, ITIL standards, security policies, and governance requirements

Requirements

• Minimum 4 years of experience with ServiceNow development, administration, or ITSM consulting
• Hands-on experience with ServiceNow ITSM modules and platform customization
• Good understanding of ITIL processes and service management practices
• Experience with JavaScript, ServiceNow workflows, integrations, and automation capabilities
• Strong analytical, communication, and problem-solving skills
• Advanced level of English
• Tax residency in Ukraine is required

Nice to Have

• Experience with Agile methodologies
• Familiarity with service management reporting and KPIs

Salary

6000-8000 PLN per hour

Employment Type

CONTRACTOR

Location

Białystok, Poland

About the Company

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.