Software Engineering Manager - Sustaining Engineering

About the Position

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We are hiring a Software Engineering Manager for Sustaining Engineering passionate about open source software, Linux, and cloud computing. This role is a globally remote position unless specified otherwise.

Sustaining Engineering is a business-critical team that continuously improves various open source software by resolving software defects reported by customers. This position leads one of our regional teams and reports directly to the global Director of Sustaining Engineering.

Responsibilities

• Manage and lead a distributed team of engineers
• Hire, coach, mentor, provide feedback, and guide career development for your team
• Manage and measure key performance indicators (KPIs) and training
• Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in various technology fields
• Demonstrate the best of Canonical in customer interactions
• Set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate and advance modern software development practices
• Grow a healthy, collaborative engineering culture in line with the company values
• Collaborate with other teams in the organization
• Work from home with global travel up to 10% for internal and external events

Requirements

• Professional software delivery experience using C, C++, Go, Python, or similar
• Knowledgeable and passionate about software development
• Leadership experience displaying the ability to organize and prioritize complex problem resolution and bug fixes
• Experience with version control systems such as git
• Experience with debugging tools such as gdb, crash, or others
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Excellent communication skills in the English language, both verbal and written
• Experience with Linux, with a preference towards Ubuntu
• Experience with Open Source and Open Source Business Models
• People management experience in a support organization is a strong plus

We Offer

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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