Software Technical Specialist / Hotliner

About the Position

Software Technical Specialist / Hotliner

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In this role, you will be providing technical assistance and troubleshooting support to our customers who encounter issues with our BySoft CAM Cut / Bend / Tube / Robot Manager software.

Responsibilities

• Provide appropriate solutions to the software issues faced by the customers.
• Troubleshoot customer issues.
• Make effective decisions to have fast solutions prioritizing and dealing with the issues on time.
• Identify and resolve hot escalations.
• Provide 1st level technical phone support.
• Ensure the fault is completely rectified and it does not appear in the future by providing correct feedback to customers.
• Communicate with customers providing periodic follow-up to match expectations.
• Build positive relationships with customers.
• Perform BySoft CAM trainings.

Requirements

• Technical educational background.
• In-depth knowledge of CAD/CAM software for sheet metal and their tools, features, and functions.
• Professional experience as a CAM specialist for sheet metal production (cutting and bending).
• Strong verbal and written communication skills to explain technical concepts to non-technical users.
• Previous technical support experience is welcomed.

Nice to Have

• Fluent Dutch and good level of English. French is a plus.
• Ability to make effective decisions and creatively build effective programs to increase sales and build customer satisfaction based on business needs.
• Adapt at balancing priorities based on repair workload.
• Approx. 15-20% travelling (mainly Benelux).

We Offer

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

About the Company

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks. We look forward to receiving your online application.