Software Technical Support Engineer
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Job description
About the Position
As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in Caracol’s additive manufacturing systems. You will work closely with the Customer Success, Engineering, and R&D teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Responsibilities
- Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance.
- Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
- Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
- Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
- Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use.
Requirements
- Degree or Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field.
- Up to 3 years of experience in software testing and validation, as well as technical customer support, within the industrial automation or robotics sector.
- Experience in Additive Manufacturing is a strong plus.
- Valid driving license and own vehicle required.
- Fluency in English and Italian is mandatory.
Nice to Have
- Basic knowledge of programming languages (C++, C#, or Java) and scripting languages (e.g. Python, JavaScript, or Bash).
- Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB, or Universal Robots.
We Offer
- Salary range: €30.000–€35.000, depending on experience.
- Flexible working hours and smartworking.
- Opportunity for career advancement.
- Friendly, international, and innovative work environment.
- Continuous learning and development opportunities.
About the Company
Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.
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