Solution Architect

About the Position

Are you a hands-on Salesforce expert who enjoys designing scalable architectures and leading teams through complex transformations? Join us to shape enterprise-grade Salesforce solutions across Sales, Service, and Loyalty Cloud while mentoring a high-performing team.

Responsibilities

• Design and configure solutions using the platform's point-and-click configuration tools to meet business process and application requirements.
• Lead the assessment of business requirements, collection and identification of technical specifications, and the subsequent development of technology solutions.
• Interface with business stakeholders to understand their needs and translate them into configurable software components.
• Develop prototypes using configuration tools and demonstrate these to stakeholders to validate solution approach.
• Collaborate with cross-functional teams to ensure that the configuration supports the desired business processes.
• Provide expertise in the platform's configuration capabilities during the solution design and implementation phases.
• Ensure solutions are scalable, maintainable, and can be seamlessly integrated with other systems.
• Conduct solution testing and troubleshooting, resolving configuration issues as they arise.
• Document the configuration details and maintain records of system changes.
• Stay current with the latest updates and features of the platform and evaluate their applicability to organizational needs.
• Lead and mentor a team of configuration specialists, providing guidance and support to ensure effective solution delivery.
• Facilitate team meetings and ensure clear communication of project goals and progress.
• Coordinate team efforts to align with project timelines and business objectives.
• Conduct performance evaluations and provide constructive feedback to team members.
• Offer career guidance and support professional development for direct reports, helping them achieve their career goals.

Requirements

• Salesforce Core Solution Architect (Hands-on)
• Must-have Salesforce Core end-to-end: proven delivery on Sales Cloud + Service Cloud + Loyalty
• Mature org transformations: experience refactoring and standardizing existing orgs, reducing tech debt without disrupting business operations.
• Architecture & governance ownership: defines architecture patterns and guardrails (Apex/Flow/LWC) owns coding standards and review process enforces release readiness across dev → UAT → prod
• Hands-on capability: can actively build and unblock delivery (Apex + Flow, plus practical LWC knowledge), not only produce design documents.
• Integrations at scale: API design/consumption, OAuth, Named Credentials, async patterns, idempotency + error handling; hands-on with middlewares - eg. MuleSoft.
• Strong security model: sharing, permissions, FLS, least privilege; can design enterprise-grade access and data protection.
• Nice-to-have Experience Cloud and/or Field Service (practical familiarity).
• Shield / audit & monitoring awareness (Event Monitoring, audit trails, logging mindset).
• DevOps / release management: Git + CI/CD and working knowledge of Salesforce DevOps Center;
• Fluency in English

We Offer

• Competitive salary
• Opportunity to work in a dynamic and inclusive environment
• Professional development opportunities
• Remote work options

About the Company

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.

OSF’s Values

Disclaimer:

OSF Digital does not accept unsolicited CVs from recruiters or employment agencies in response to the OSF Digital Careers page or an OSF DIGITAL social media post. We consider any resume (CV) or biography received from a recruiter or employment agencies without prior approval from a member of our Talent Acquisition Department to be unsolicited and gratuitous, and such submissions will not be recognized by OSF Digital for purposes of “ownership” of the candidate.

Have Questions About Joining OSF?

Whether you’re exploring a specific role or want to learn more about life at OSF, our recruitment team is here to help. Reach out using the form and we’ll get back to you as soon as possible.

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