Solution Architect - Managed Services

About the Position

Solution Architect - Managed Services

Sydney | Full Time | Permanent | Hybrid

$160,000 - $175,000 + Super

Are you an experienced Dynamics 365 Finance & Operations professional who enjoys solving complex business challenges, advising customers, and driving long-term operational success?

At HSO, we're looking for a Solution Architect - Managed Services to join our growing ANZ Managed Services team. This is a senior functional role focused on providing expert advisory services, solution assurance, and leadership across complex customer environments running Microsoft Dynamics 365 Finance & Operations. You'll act as a trusted advisor, helping customers optimise business processes, improve outcomes, and maximise value from their technology investments.

Responsibilities

• Act as a senior functional authority within Managed Services for Dynamics 365 Finance & Operations.
• Provide guidance and leadership on complex business process and support scenarios.
• Review and assure functional designs, configuration changes, and process improvements.
• Lead root cause analysis for major incidents, process breakdowns, and recurring issues.
• Work directly with customer stakeholders as a trusted advisor.
• Translate business requirements into practical, supportable solutions.
• Support service reviews, improvement planning, and customer roadmap discussions.
• Drive stability, scalability, and optimisation across customer business processes.
• Support the transition of solutions from project delivery into Managed Services.
• Mentor consultants and senior consultants through coaching, knowledge sharing, and quality assurance activities.
• Contribute to solution shaping, support estimates, and presales activities where required.

Requirements

• Extensive experience with Microsoft Dynamics 365 Finance & Operations in customer-facing environments.
• Strong functional expertise across finance, supply chain, or operational business processes.
• Proven experience operating as a Senior Consultant, Lead Consultant, Solution Architect, or subject matter expert.
• Experience supporting customers within Managed Services, application support, or live service environments.
• Excellent problem-solving and analytical skills.
• Ability to engage confidently with both business and technical stakeholders.
• Strong communication, consulting, and stakeholder management skills.
• Experience reviewing solutions and providing functional assurance and guidance.
• A passion for mentoring others and driving continuous improvement.
• Experience working across multiple customer environments will be highly regarded.

We Offer

• Competitive salary package.
• Flexible hybrid working arrangements.
• Ongoing professional development and Microsoft certification opportunities.
• Career growth within a global Microsoft partner.
• Access to complex and engaging customer environments.
• A collaborative and highly experienced Managed Services team.
• Global career pathways and international collaboration opportunities.
• A culture focused on continuous improvement, innovation, and customer success.

About the Company

HSO is a leading global Microsoft partner, helping organisations transform through Microsoft business applications, cloud technologies, data, and AI solutions.

We're Proud To Be

• A Microsoft Solutions Partner
• A Microsoft Managed Frontier Partner
• Named Australia AI Partner of the Year by Tech Partner News

With more than 2,500 professionals globally and a strong presence across ANZ, Europe, North America, and Asia Pacific, HSO combines the capability of a global organisation with the agility of a high-growth business.

Join Us

If you're passionate about helping organisations optimise their business processes through Dynamics 365 Finance & Operations and enjoy building trusted customer relationships, we'd love to hear from you.

Join HSO and help our customers achieve sustainable business outcomes through expert functional leadership and advisory services.

Apply now and become a trusted advisor within HSO's Managed Services practice.

Apply now!

Fill out the form below, include your resume and we will get in touch with you shortly.