Solution Architect, Strategic Portfolio & Enterprise Architecture

About the Position

We are seeking a Solution Architect, Strategic Portfolio & Enterprise Architecture to join our team in Dallas, offering flexible or remote work options. This role is pivotal in shaping and governing enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios.

Responsibilities

• Serve as the architectural authority on customer engagement teams, ensuring alignment to each customer's long-term technology landscape.
• Define and govern enterprise-grade ServiceNow architectures, applying frameworks like TOGAF or Zachman.
• Build and sustain strategic relationships with product owners, platform stakeholders, and customer architecture teams.
• Engage with senior leadership and CXO stakeholders to shape enterprise architecture vision and align multi-year ServiceNow portfolio roadmaps.
• Drive enterprise architecture thought leadership through executive briefings and strategic portfolio workshops.
• Develop and refine enterprise architecture frameworks, portfolio governance standards, and reusable reference architectures.
• Mentor and elevate enterprise architecture capabilities across the ServiceNow delivery team and partner ecosystem.
• Maintain and advance expertise in enterprise architecture frameworks and ServiceNow certifications.
• Lead executive architecture workshops, multi-product roadmap definition, and implementation complexity assessments during pre-sales cycles.

Requirements

• 10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles.
• Deep expertise in enterprise architecture frameworks (e.g., TOGAF, Zachman) and strategic portfolio governance.
• Proven ability to shape enterprise strategy at the C-suite level and produce enterprise architecture artifacts.
• Experience in leading strategic architecture reviews and portfolio governance sessions with enterprise customers.
• Skilled at navigating both technical and business stakeholder environments.
• Exceptional ability to communicate complex enterprise architecture concepts through visual modeling and structured frameworks.
• Strong ability to build trusted relationships with remote and in-person stakeholders across all organizational levels.
• ServiceNow Certifications:
  • Certified System Administrator (required or must be achieved within the first 60 days)
  • At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days)
  • Desired: Certified Technical Architect (required or must be achieved within the first 365 days)

We Offer

• Competitive salary and benefits package
• Flexible or remote work options
• Opportunity to work with cutting-edge technology and impact meaningful work

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.