Solution Engineer / Pre Sales (m/f/d) USA

About the Position

As a Solution Engineer within the PreSales team, you play a key role in driving global business growth by bridging customer needs with our solutions. Working closely with Sales, Customer Success, Product, and Professional Services, you lead technical discovery sessions, deliver tailored product demonstrations, support complex sales cycles, and develop solution recommendations that address customer challenges and business objectives.

Responsibilities

• Customer Discovery & Solution Positioning

  • Lead technical and business discovery sessions with prospects and customers to understand their goals, challenges, processes, technical landscape, and decision criteria.
  • Translate customer requirements into clear solution approaches and position our offering in a way that connects technical capabilities to measurable business value.

• Product Demonstrations

  • Prepare and deliver compelling, tailored product demonstrations for different stakeholder groups, including technical users, business owners, executives, and procurement teams.
  • Adapt demos to the customer’s use case, industry context, maturity level, and buying stage rather than relying on generic product presentations.

• Sales Cycle Support

  • Partner with Account Executives and Sales leadership throughout the sales cycle, from qualification and discovery through proposal, technical validation, negotiation support, and close.
  • Help qualify opportunities from a technical and value perspective, identifying risks, gaps, blockers, and required resources early in the process.

• RFPs, RFIs & Technical Documentation

  • Support responses to RFPs, RFIs, security questionnaires, technical assessments, and procurement processes.
  • Create or contribute to solution documentation, architecture overviews, value narratives, and customer-facing materials.

• Proof of Concept & Technical Validation

  • Design and support proof-of-concept activities where required, ensuring clear success criteria, realistic timelines, defined ownership, and measurable outcomes.
  • Work with prospects and internal teams to validate technical fit and address integration, security, scalability, data, and implementation questions.

• Internal Collaboration

  • Act as a bridge between customers, Sales, Product, Customer Success, and Delivery teams.
  • Capture market feedback, product gaps, competitive insights, and recurring customer requirements, and share them with the relevant internal stakeholders.

• Competitive & Value Selling

  • Support competitive positioning by clearly articulating our differentiation, strengths, trade-offs, and value drivers.
  • Help Sales teams move conversations beyond features and pricing toward business impact, operational improvement, risk reduction, and strategic outcomes.

Requirements

• Experience in a Solution Engineering, Sales Engineering, PreSales Consultant, Technical Consultant, or similar customer-facing role.
• Strong ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting B2B software, SaaS, enterprise technology, or complex solution sales.
• Confidence leading discovery sessions, demos, workshops, and technical validation meetings.
• Strong commercial understanding and ability to connect solution capabilities to customer value.
• Excellent communication and presentation skills in English.
• Ability to work independently across time zones with Sales and customer stakeholders in the UK and/or US.
• Strong stakeholder management skills and the ability to build credibility with prospects, customers, and internal teams.
• Structured thinking, attention to detail, and the ability to manage multiple opportunities in parallel.

Nice to Have

• Market feedback
• Product gaps
• Competitive insights
• Recurring customer requirements
• Internal collaboration
• Competitive positioning
• Value selling

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Collaborative and inclusive company culture

About the Company

Join our PreSales team as a Solution Engineer, driving global business growth by bridging customer needs with our solutions.

Application Form

Thank you for your interest in Serviceware. Please fill in the following form. We look forward to hearing from you! Should you have any difficulties uploading your files, please contact us by email at [email protected].

Locations: USA, London, GB (DK)

Employment Type: Full-time