About the Position

Join Twilio as our next Solutions Engineer for our Twilio Communications APJ team. In this role, you'll design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform.

Responsibilities

Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.
Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps.
Product Demonstrations: Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives.
Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures.

Requirements

Technical Knowledge: Understanding of cloud computing, cPaaS, AI.
Soft Skills: Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities.
Willingness to Learn: Curious about technology and willingness to learn new technology.

Location

This role will be remotely based in Australia/Singapore/Japan.

Travel

We anticipate approximately 35% travel to help you connect in-person in a meaningful way.

We Offer

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
And much more. Offerings vary by location.

About the Company

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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Solution Engineer

Job description