Solution Support (f/m/d) Release Engineer

About the Position

Solution Support (f/m/d) Release Engineer

München

Full-time

Permanent employee

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We are looking for a dedicated Release Engineer to join our team in Munich, Germany. In this role, you will be responsible for managing complex customer escalations, providing advanced technical support for our autonomous mobile robots (AMRs), and coordinating software releases.

Responsibilities

• Take ownership of complex customer escalations that require development-level support and coordinate them across Support, Engineering, QA, and Deployment.
• Provide advanced technical support for our autonomous mobile robots (AMRs), covering software, system, and hardware-related issues.
• Investigate technical issues using logs, telemetry, field data, and customer feedback to identify their root causes.
• Coordinate corrective actions with our development, deployment, and service teams and follow them through validation and rollout.
• Keep track of the operational software state of our robot fleets, including software versions, configurations, and rollout status.
• Coordinate software releases and ensure they are validated and ready for safe deployment to customer fleets.
• Monitor software performance in the field and identify recurring issues, failure patterns, and performance problems.
• Develop dashboards, reports, and analysis tools that create transparency around fleet health, software quality, and rollout progress.
• Bring insights from field incidents back into our development organization and help turn them into product and process improvements.

Requirements

• Degree in robotics, computer science, electrical engineering, mechatronics, or a comparable technical background.
• At least 3 years of experience in robotics software development, technical support, systems engineering, release management, or a related field.
• Experience with Linux-based systems, networking, and distributed robotic systems.
• Experience with version control systems, CI/CD pipelines, and software rollout processes.
• Strong analytical skills with the ability to understand both technical details and the overall system behavior.
• Clear communication across technical and customer-facing teams and comfortable coordinating different stakeholders.
• Fluency in English and German.

We Offer

• Cutting-edge technology: As pioneers in robotics, we navigate and manipulate without rails and guides, offering solutions to processes that no one could automate before!
• Team: Join an international team with more than 25 nationalities. Work with exceptionally smart, humble, collaborative, and hardworking individuals.
• Culture: Come as you are! Join a vibrant, inventive, and diverse team that values collaboration over hierarchy.
• Workplace: Our office is located near the S-Bahn station “Hirschgarten”. We work in a loft-style office with great equipment, our own workshop, and testing area.
• Full Board: Enjoy a freshly cooked free lunch every day and a packed fridge with drinks, fresh fruits, and coffee.
• Flexibility: Our hybrid working model helps achieve a healthy work-life balance.
• Benefits: Attractive holiday, Wellpass, health care, and compensation packages.

About the Company

Jungheinrich Robotics

Jungheinrich Robotics, where Magazino GmbH found its place, is a tech startup and robotics company based in Munich, Germany. For more than ten years, we have been developing robots and the software that makes them autonomous, growing from a start-up into the core of Jungheinrich’s global robotics and autonomy division. Today, with over 250 team members, we design the autonomy stack for the company’s entire automation portfolio, combining deep technical expertise, collaboration, and a strong hands-on mentality.

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At Jungheinrich Robotics, fostering inclusivity is very important to us. We are dedicated to creating an inclusive environment for all candidates and provide equal opportunities to all qualified applicants regardless of gender, ethnicity, age, national origin, sexual orientation, culture, or education. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you. Feel free to approach us for that!