Solutions Analyst

About the Position

We are seeking a highly motivated Solutions Analyst to bridge the gap between business needs and technology solutions at DP World in Auburn Hills, MI. The ideal candidate will work closely with stakeholders to analyze business requirements, design scalable solutions, and support the successful implementation of technology initiatives that improve operational efficiency and customer satisfaction.

Responsibilities

• Responsibility for the IT solution architecture and design incorporating the engineering solution, operational, and customer-specific requirements.
• Responsible for producing the Functional Specifications to support the delivery of new business projects, business Change Requests, and customer change requests.
• Working closely with Customers, IT Analyst team, Business Development teams, Engineering, Process Engineering & Operational teams.
• Facilitation of solution design workshops.
• Business Analysis, gap review, impact assessment, and documentation of Functional Requirements.
• Design of practical, efficient, cost-effective solutions providing options with benefits, risks, recommendations included.
• Completion of Functional Specifications to meet solution design and customer requirements with appropriate sign-offs.
• Communication and liaison with all key stakeholders.
• Subject matter expert and point of contact for overall solution throughout the project life-cycle.
• Support/Assist project test phases – QA, System Integration Testing, User Acceptance Testing.
• Facilitate and support onsite deployments through warranty periods.
• Liaison/point of contact between operations and software development team.
• Management, diagnosis, and prioritization of issue logging in conjunction with IT Project Manager.
• Integration Analysis to support the Integration of DP World Application with Customer systems.
• Support of solution deployments from concept through live/warranty phase.
• Review and approval of delivered software prior to promotion into production environments.
• Responsible for supporting delivery of projects through to closure of warranty phase.
• Candidates must be available to travel internationally to support customer deployments as and when required.

Requirements

• Minimum of a community college diploma, university degree preferred.
• Able to solve complex problems down to their constituent elements, formulate and evaluate a range of alternative solutions.
• Excellent conceptual design skills – an instinctive feel for which solutions ‘fit’ and which need rethinking.
• Strong customer service orientation.
• Automotive operational or logistics experience is a benefit.
• Experience with implementing, configuring, and maintaining ERP/WMS software applications.
• Experience and/or knowledge of ITIL, COBIT, ISO, TS, Project Management Methodologies is a plus.
• Proven background in database technologies including Oracle or SQL Server, SQL*Plus, and PL/SQL, MS Access.
• Willingness to travel up to 15-20%. Travel is primarily domestic, with the possibility for some international.

We Offer

• Competitive compensation package.
• Opportunities for personal growth and self-development within an informal atmosphere.
• Stimulating roles within a growing international organization.

About the Company

DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse, and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics, and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.