Solutions Architect

Shape the future of retail tech - be the bridge between global brands and the platform reinventing how stores work.

About the Position

NewStore is seeking a Solutions Architect to act as a trusted technical advisor to global retail brands as they transform their in-store and omnichannel experiences. In this role, you will guide customers from initial discovery through solution design and delivery, helping them translate business goals into scalable, high-quality technical architectures on the NewStore platform.

This role is remote first and to be based in the UK with <10% international travel.

Responsibilities

• Partner with customers to understand business objectives and technical constraints, translating them into well-architected NewStore solutions
• Lead technical discovery and solution design across NewStore, existing client systems, and third-party integrations with a focus on scalability, performance, and operational excellence
• Serve as a subject matter expert and technical advisor, guiding customers and solution partners toward sound architectural decisions
• Architect complex omnichannel solutions spanning ecommerce, OMS, POS/(m)POS, CRM, ERP, and fulfillment systems
• Collaborate closely with NewStore Product Management and Engineering to align customer needs with platform capabilities and roadmap considerations
• Influence and guide customer technical teams and delivery partners through clear recommendations, documentation, and hands-on leadership when required
• Own the technical quality of implementations from kickoff through delivery, ensuring solutions meet agreed business objectives, timelines, and architectural standards
• Anticipate and proactively address risks related to scalability, regionalization, performance, and long-term maintainability
• Support successful customer outcomes by balancing near-term delivery needs with long-term platform sustainability

Requirements

• 3+ years of relevant experience across several of the following domains:
  • eCommerce, OMS, in-store retail, and (m)POS systems
  • CRM, ERP, and fulfillment integrations
• Strong technical foundation across client- and server-side technologies, including RESTful APIs, HTML, CSS, JavaScript, ReactJS, Python, web technologies, and mobile applications
• Experience designing and delivering solutions on public cloud platforms (e.g. AWS), with an understanding of scalability, security, and integration patterns
• Proven experience delivering complex, customer-facing projects on time, in scope, and aligned to business objectives
• Comfortable operating as a consultative, customer-facing architect who enjoys partnering closely with clients and third-party delivery teams
• Strong written and verbal communication skills in English, additional languages nice to have
• Ability to influence technical and non-technical stakeholders through clarity, credibility, and pragmatism
• Strategic mindset with the ability to anticipate challenges tied to scale, performance, and international deployment considerations
• Highly adaptable, composed, and confident in fast-moving and ambiguous environments
• University degree in a technical field such as Engineering or Computer Science preferred
• Willingness to travel <10%

We Offer

• Generous PTO and R&R
• Professional Growth: dedicated personal development budget and a learning-centric environment
• Flexible Work Options: option to work remotely
• Balanced Work-Life: "life-friendly" working hours
• Financial Rewards: employee stock options and quarterly bonus based on company performance

About the Company

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire stores on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas.

Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

Contact

Department: Professional Services

Location: London, GB

Remote status: Fully Remote

Yearly salary: £70,000 - £80,000

Employment Type: FULL_TIME