Solutions Architect, Enterprise (Presales)

About the Position

Solutions Architect, Enterprise (Presales)

San Francisco, CA | Chicago, IL | New York, NY

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About the Company

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers.

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Responsibilities

• Be a key member of a Stripe account team with deep involvement in defining the customer strategy.
• Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
• Lead strategy engagements with users to align to business priorities, design solutions, and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops, and solution demos.
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends, and opportunities to the leadership, product, and engineering teams from the forefront and prioritized for delivery.
• Participate in sales forecasting, Quarterly Business Reviews, and account/territory planning to strategically and tactically align for success.
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally.

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Requirements

Minimum Requirements

• 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
• 5+ years of experience in pre-sales.
• Experience in the payments/billing/invoicing/issuing/banking/Fintech space.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus.
• Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Passion to take on ownership and drive change in a constantly evolving environment.
• Superior verbal and written communication skills in English.
• Ability to travel per business needs.

Preferred Requirements

• Media & Entertainment, Gaming / Retail / Financial Services industry experience.
• Prior experience in consulting.
• Experience at a growth stage internet/software company.

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We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative fintech environment.
• Collaborative and inclusive work culture.
• Professional growth and development opportunities.

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About the Company

Stripe is a leading financial infrastructure platform for businesses, empowering millions of companies worldwide to accept payments, grow their revenue, and accelerate new business opportunities. Join us in our mission to increase the GDP of the internet and make the global economy accessible to everyone.