About the Position

Solutions Consultant

Apeldoorn, Gelderland, Netherlands

About the Job

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. We are seeking a highly motivated and detail-oriented Solutions Consultant to join our team. As a Solutions Consultant, you will play a critical role in ensuring our largest strategic customers are successful in their evaluations and implementations of Caseware solutions.

Responsibilities

Partner with Strategic Account Managers in helping prospects and customers evaluate and implement Caseware products.
Strategize with customers on their evaluation & implementation journeys, identifying needs and developing a project plan.
Create and maintain product demo strategies and related assets.
Support customer evaluations and implementations, providing information on tools, processes, and resources.
Assist in the development and execution of customer migration strategies.
Coordinate internally to address customer issues not handled through existing support channels.
Assist in the development and maintenance of a product knowledge base.
Capture and respond to customer and prospect feedback.
Create and maintain toolkits and resources to support customer evaluations and implementations.
Design and implement processes and systems to support the delivery of consistent, scalable services.
Attend key industry trade shows and events.
Participate in speaking engagements and thought leadership events.

Requirements

At least 4 years' experience working in an Audit/Accounting/Professional Services Firm performing External Audit or Assurance engagement or at least 5 years' experience in a customer-facing role (e.g., customer success, account management, implementation, product or project management) in a SAAS company serving the Accounting Profession.
Excellent written, oral communication, and presentation skills.
Effective communicator with the ability to understand and interpret stakeholder needs.
Strong organization skills with experience tracking and managing multiple deliverables and tasks.
A resourceful self-starter who thrives in a fast-paced environment where initiative and problem-solving skills are required.
Sound understanding of technology within the audit and accountancy sector, or an enthusiasm to learn.

Nice to Have

Chartered Accountant (or equivalent) with 5+ years of external audit experience, ideally with hands-on use of CaseWare.
Background in audit innovation, training, or tech adoption within a firm.
Strong understanding of financial processes, project/product management, CRM tools (e.g., Salesforce), and experience collaborating with product, marketing, or sales teams.

We Offer

Innovation at our core: Work with cutting-edge technology in accounting and financial reporting.
Collaborative culture: Your ideas are valued, and knowledge sharing is encouraged.
Work-life balance: Flexible work options, remote opportunities, and generous time-off policies.
Competitive compensation: Competitive salary and comprehensive benefits.
Impactful work: Your contributions directly affect how our clients manage financial processes and drive their success.
Recognition and rewards: Celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
Global opportunities: Work on international projects and collaborate with a diverse, global team.

About the Company

Caseware is a leading SaaS organization with a rich history in the audit and accounting software industry. We are committed to providing innovative solutions to our clients and fostering a supportive, inclusive team environment.

Solutions Consultant

Job description