Solutions Consultant, Payload

About the Position

Solutions Consultant, Payload

San Francisco, CA • New York, NY • United States

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Payload accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Payload’s value within Figma. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

Responsibilities

• Paint the vision of Payload within the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
• Support the Sales team by addressing Payload and Figma platform questions and showcasing how Payload accelerates digital product development to customers
• Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires and enterprise requirements, in order to help customers adopt the platform securely and at scale
• Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
• Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales and product teams
• Deliver timely technical support to customers and agency partners building on Payload, ensuring smooth adoption and issue resolution
• Collaborate with amazing Figmates to hone your craft and execute daily. We are looking for fantastic life-long learners who can operate with autonomy

Requirements

• 4+ years in Sales Engineering or Solutions Consulting within a SaaS environment
• Strong ability to position technology in a pre-sales capacity by defining success criteria, leading product evaluations, and guiding customers through technical decision-making
• Excellent communication and presentation skills, with the ability to tailor product demonstrations and technical discussions for both technical and business audiences
• Solid understanding of the enterprise SaaS ecosystem, frontend development, and modern developer workflows and lifecycles
• Proven ability to quickly learn new technologies while effectively managing competing customer priorities and balancing business objectives

Nice to Have

• Experience using or working with Payload, or other CMS/DXP experience
• You embody our values and can thrive in a constantly evolving and growing environment

We Offer

• Competitive salary range: $152,800-$296,000 USD
• Equity, health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off, sick leave, holidays, and other leave benefits
• Paid flexible PTO for exempt employees
• Sales incentive compensation and annual bonus plan for eligible roles
• Additional benefits including company recharge days, cell phone and home internet reimbursements, and lifestyle spending accounts

About the Company

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected].

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days have passed, candidates are welcome to apply again.