Solutions Engineer (Middle/Senior)

About the Position

Solutions Engineer (Middle/Senior)

Location: Bangkok, TH

Employment Type: FULL_TIME

Department: Professional Services

Join Amity Solutions!

At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises.

With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise AIChatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture.

Hundreds of enterprises, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.

Explore more about us at: Amity Solutions

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Responsibilities

• Collaboratively with customers (Enterprises and SMEs) for gathering business requirements, providing technical solutions to solve client use cases, and doing man-day and total cost estimation for project development.
• Work closely with the sales team in regards to technical proposals and pitches to enterprise customers.
• Put together technical cases (diagram, RFP, and proposals) for the sales teams to support their proposals.
• Provide consultation to the customers on product best practices, use cases, customization, on-boarding, and act as 2nd tier on tech support for investigating cases (need some coding) before escalating to the product and engineering team.
• Ensure that the company’s services can meet the customer’s requirements.
• Initiate, coordinate, implement proof-of-concepts, and do basic training with customers.
• Work closely with Professional service teams for Kick-off meetings and the Implementing phase.
• Work closely with the Product/Engineering team for feedback, customer requests, and improvement.
• Initiate/Maintain development for Demo apps and Beta services under the Professional service team.
• Building and maintaining strong relationships with key customers, partners, and stakeholders.

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Requirements

• Background in software sales/pre-sales engineering role experience.
• Sales or pre-sales experience in enterprise, retail, or financial services verticals.
• At least 1-3 years of programming experience on at least one of the following stacks: Javascript, NodeJS, Python, ReactJS, VueJS, NextJS.
• Mobile skills such as Swift, Kotlin, React-native, Flutter are a plus.
• Experience, utilizing, understanding, and implementation of RESTful, SOAP, and SDK API (Bot, etc.).
• Experience using databases (e.g., ElasticSearch, MongoDB, etc.).
• Understanding of IT networking, infrastructure, cloud platforms (such as AWS, GCP, Firebase, Azure), and security.
• Strong verbal and written skills in Thai and English.
• Very strong communication and client management skills.
• Ability to explain complex information in simple and clear terms to a non-technical person.
• Flexible, self-learning, self-motivated, team-player, willing to work in a dynamic and fast-paced environment.

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We Offer

Check out more about our company, Bangkok team, and our benefits - Amity Careers

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About the Company

Amity Solutions is a forward-thinking company dedicated to revolutionizing the way businesses connect and engage with their customers and employees. Our innovative solutions cater to the digital needs of modern enterprises, enhancing communication, productivity, and customer satisfaction. With a suite of groundbreaking offerings, including Enterprise AIChatbot Platform, AI-based generative Chatbots, and pre-built social features, we empower businesses to create captivating employee experiences that foster collaboration and boost morale.

Our platforms are trusted by hundreds of enterprises, including Kasikorn Bank, True ID, and Airasia, to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.

Explore more about us at: Amity Solutions