Solutions Engineer, Professional Services DACH

About the Position

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Reporting to: Director, EMEA Professional Services

Location: Germany

Travel expectations: Up to 50%, primarily within DACH

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Your Impact

Join Axon and help transform public safety by delivering technology that makes a real difference. As a Professional Services Manager, you'll lead the successful deployment of Axon's integrated hardware and on-premise / SaaS solutions for customers across Germany, Austria, and Switzerland.

Working closely with Sales, Product, Regional Support, and Engineering, you'll act as a trusted technical advisor throughout the customer journey-from pre-sales workshops through implementation and go-live. You'll combine technical expertise, customer engagement, and project coordination to ensure every deployment delivers value quickly and creates lasting customer partnerships.

This is an opportunity to work with cutting-edge technology, collaborate across international teams, and directly influence customer success in one of Axon's fastest-growing regions.

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Responsibilities

• Lead customer implementations of Axon's hardware and on-premise / SaaS solutions across DACH.
• Support pre-sales activities including technical workshops, trials, and solution design.
• Plan and coordinate deployments with customers, partners, and internal teams.
• Install, configure, test, and troubleshoot cloud, on-premises, and hardware solutions.
• Deliver customer training, technical guidance, and knowledge transfer.
• Serve as the primary technical contact during deployment and hypercare.
• Ensure implementations follow security, privacy, and regulatory requirements (including GDPR).
• Capture customer feedback to improve products and implementation processes.
• Collaborate closely with Sales, Product, Regional Support, and regional partners to deliver an exceptional customer experience.

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Requirements

• 3+ years of experience in Professional Services, Solutions Consulting, Sales Engineering, Field Services, or a similar customer-facing technical role.
• Fluent German and professional English.
• Strong knowledge of enterprise IT environments, including networking, Microsoft technologies (Windows Server, Active Directory, Azure/Entra ID), APIs, and cloud solutions.
• Experience implementing enterprise software or integrated hardware/software solutions, ideally in a SaaS environment.
• Excellent troubleshooting, communication, and customer consulting skills.
• Experience managing multiple implementation projects simultaneously.
• Comfortable delivering customer workshops, demonstrations, and technical training.
• A collaborative, proactive mindset with the ability to work independently.
• Experience with public sector or law enforcement customers is advantageous.
• Relevant certifications (Microsoft, Cisco, Azure, Cradlepoint, etc.) are a plus.

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We Offer

• Opportunity to work with cutting-edge technology.
• Collaborative and inclusive work environment.
• Professional growth and development opportunities.
• Competitive compensation package.

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About the Company

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].