Soporte Tecnico (Service desk)
Primary stack
Nice to have's
Job description
About the Position
Soporte Tecnico (Service desk)
La Molina, Lima Province, Peru
Estamos buscando un Soporte Tecnico (Service desk) para unirse a nuestro equipo en Lima Province, Perú. Las responsabilidades incluyen manejar incidencias de nivel 2 para el personal académico y administrativo.
Responsibilities
- Manejar incidencias de nivel 2 para el personal académico y administrativo.
- Conocimientos de sistemas operativos, software y dispositivos.
- Tener conocimientos de redes.
- Configuración de impresoras.
Requirements
- Technical Support: Conocimientos en soporte técnico.
- Network Knowledge: Tener conocimientos de redes.
- Printer Configuration: Habilidades en la configuración de impresoras.
- Communication Skills:
- Ser claro y preciso en las respuestas.
- Habilidades para ofrecer una buena atención al cliente.
- Resolver problemas de forma clara y rápida.
- Customer Service:
- Ser empático con el cliente.
- Saber escuchar las necesidades del usuario.
- Mantener la paciencia y el profesionalismo.
Nice to Have
- Problem Solving: Capacidad para resolver problemas de manera efectiva.
- Empathy: Ser empático con los clientes.
- Active Listening: Habilidades para escuchar activamente las necesidades del usuario.
About the Company
[Descripción de la empresa si está presente]
© Inetum Polska Sp. z o.o.. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Cybersecurity,AI and Digital Transformation,Cloud Services,Business Process Automation
About the Company Inetum Polska Sp. z o.o. is a part of a global, integrated firm with 27,000 talented IT specialists across 26 countries. The company focuses on enhancing local capabilities to be closer to its clients. It emphasizes the use of generative AI to drive competitiveness and offers services in areas such as AI adoption, cybersecurity, cloud modernization, and smart networks. Products, Services & Tech Stack Core Solutions Generative AI: Turning pilots into measurable, real-value results with Inetum’s Coborg™. Cybersecurity: Identifying and building resilience against evolving cybersecurity threats. Cloud Modernization: Leveraging Azure for scalability, cost optimization, and compliance. Smart Networks: Exploring the convergence of AI and Digital Twins for network operations and efficiency. Technologies & Frameworks Salesforce Microsoft Azure ServiceNow Project Scope & Target Clients Client Base Inetum serves a diverse range of clients globally, focusing on sectors that benefit from digital transformation, AI integration, and enhanced cybersecurity measures. Engineering Scale The company handles projects that range from small-scale implementations to large, complex engineering endeavors, tailored to meet the specific needs of its clients.
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