Soporte Tecnico (Service desk) N2

Inetum Polska Sp. z o.o.·Salary not specified

Primary stack

Software Testing

Nice to have's

ser empáticosaber escucharmantener la pacienciaprofesionalismo

Job description

About the Position

Soporte Tecnico (Service desk) N2

La Molina, Lima Province, Peru

Universidad San Ignacio de Loyola

Dar soporte de nivel 2 al personal administrativo, docente y académico de USIL

Responsibilities

Conocimientos de sistemas operativos, software y dispositivos
Tener conocimientos de redes
Configuración de impresoras
Habilidades comunicativas
Ser claro y preciso en las respuestas
Habilidades para ofrecer una buena atención al cliente
Resolver problemas de forma clara y rápida
Habilidades de servicio al cliente
Ser empático con el cliente
Saber escuchar las necesidades del usuario
Mantener la paciencia y el profesionalismo

Requirements

Experiencia mínima de 6 meses
Horario: Lunes a sábado de 08:00 am a 17:00 pm

Nice to Have

Ser empático
Saber escuchar
Mantener la paciencia
Profesionalismo

About the Company

Universidad San Ignacio de Loyola

Contact

Cliente: USIL

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Inetum Polska Sp. z o.o.

Cybersecurity,AI and Digital Transformation,Cloud Services,Business Process Automation

About the Company Inetum Polska Sp. z o.o. is a part of a global, integrated firm with 27,000 talented IT specialists across 26 countries. The company focuses on enhancing local capabilities to be closer to its clients. It emphasizes the use of generative AI to drive competitiveness and offers services in areas such as AI adoption, cybersecurity, cloud modernization, and smart networks. Products, Services & Tech Stack Core Solutions Generative AI: Turning pilots into measurable, real-value results with Inetum’s Coborg™. Cybersecurity: Identifying and building resilience against evolving cybersecurity threats. Cloud Modernization: Leveraging Azure for scalability, cost optimization, and compliance. Smart Networks: Exploring the convergence of AI and Digital Twins for network operations and efficiency. Technologies & Frameworks Salesforce Microsoft Azure ServiceNow Project Scope & Target Clients Client Base Inetum serves a diverse range of clients globally, focusing on sectors that benefit from digital transformation, AI integration, and enhanced cybersecurity measures. Engineering Scale The company handles projects that range from small-scale implementations to large, complex engineering endeavors, tailored to meet the specific needs of its clients.