Soporte Tecnico (Service desk)
Primary stack
Communication
Job description
About the Position
Soporte Tecnico (Service desk)
La Molina, Lima Province, Peru
We are seeking a Soporte Tecnico (Service desk) to handle level 2 incidents for academic and administrative staff in Lima, Peru.
Responsibilities
- Attend to level 2 incidents for academic and administrative staff
- Provide technical support with knowledge of operating systems, software, and devices
- Have knowledge of networks
- Configure printers
Communication Skills
- Be clear and precise in responses
- Offer excellent customer service
- Resolve problems clearly and quickly
Customer Service Skills
- Be empathetic with the client
- Listen to the user's needs
- Maintain patience and professionalism
Requirements
- Technical Support
- Communication Skills
- Customer Service
Nice to Have
- Networking
- Printer Configuration
About the Company
[Company description if present]
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