Specialist Customer Service Center (all genders)

About the Position

Specialist Customer Service Center (all genders)

H World International - Team Center in Frankfurt am Main is looking for a dedicated Specialist Customer Service Center to join our dynamic team. If you are passionate about providing exceptional customer service and have a knack for problem-solving, we want you to make it your journey with us!

About H World International

With our eight brands, we, as a hotel group, are proud to offer our guests unique experiences and continuously evolve. But our journey wouldn't be complete without you as part of our team!

We offer opportunities as diverse as our products. But it's always about you, true to our motto: Make it your journey!

We want you to feel at home with us, enjoy your work, and develop yourself. Join us and embark on an exciting journey!

Responsibilities

• Individual Guest Inquiries: Handle guest inquiries via email independently and with a solution-oriented approach.
• Automation Processes: Collaborate with the RPA department to keep our email and online booking automation processes running smoothly.
• FIT Bookings: Independently manage and administer FIT bookings meticulously and according to our quality standards.
• Quality Assurance: Oversee and ensure the quality of our booking processes.
• Cost Management: Maintain and document cost coverages thoroughly in our systems.
• Guest Experience: Ensure a positive guest experience daily through your service-oriented communication.

Requirements

• Education: A completed vocational training in the hospitality industry or service sector.
• Experience: Initial experience in the hospitality industry, ideally in reservations.
• Technical Skills: Familiarity with Synxis and FIT or Tour Operator bookings, or willingness to quickly learn.
• Work Style: Ability to work independently and in a structured manner.
• Digital Tools: Enthusiasm for digital tools and automated processes.
• Service Orientation: High service awareness and solution-oriented mindset.

Benefits

• Attractive employee rates in our hotels.
• Flexible working hours.
• Home office/mobile working models possible.
• Diverse development opportunities within our group.
• Cross-training opportunities.
• Corporate benefits.
• Extensive training offerings, e.g., through our eLearning platform.
• Meals (lunch and free drinks in the office).
• Business bike leasing.
• Support club & Social Day.
• Christmas and vacation pay.
• Pension benefits.
• Anniversary payment.
• Travel expense reimbursement (Deutschland-Ticket) or free parking.

Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

#makeityourjourney

Get your own impression of us and find us on our booking page.

Your contact person for this position:

• Patrick Zamzau
• Manager Talent Acquisition

Apply now!

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