About the Position

Specialist, eCommerce, CoA ANZ

Location: Balmain - New South Wales, Australia

Job Family: Sales

Worker Type Reference: Regular - Permanent

Pay Rate Type: Salary

Career Level: Job ID: R-55879-2026

About the Role

Introduction: A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins
Unite your passion for audio innovation with high-tech product development
Create pitch-perfect, cutting-edge technology that elevates the listening experience.

Responsibilities

As the E-Commerce Lead, you will be responsible for the day-to-day execution, optimisation, and continuous improvement of Harman's e-commerce ecosystem across Australia and New Zealand. The role owns website performance, digital marketing execution, CRM, customer experience, and digital analytics to deliver online sales growth and best-in-class consumer experiences.

Key Responsibilities

Website & Digital Experience
- Own the day-to-day operation and optimisation of Harman's e-commerce websites.
- Ensure website merchandising, content, and customer journeys support business objectives.
- Coordinate website enhancements, testing, and continuous optimisation.
- Monitor website health, functionality, and customer experience.
Digital Marketing & CRM
- Execute digital marketing campaigns across Paid Search, Paid Social, SEO, Email, and CRM.
- Work closely with the Brand Marketing Team to plan paid digital campaigns, asset ideation, briefing, and creation.
- Manage relationships with digital agencies to optimise campaign performance.
- Build customer acquisition and retention strategies through CRM automation.
- Develop customer journeys using data-driven insights.
Analytics & Insights
- Develop and maintain e-commerce dashboards and KPI reporting.
- Analyse website performance including conversion, traffic, ROAS, customer acquisition, and engagement.
- Identify trends and recommend improvements based on multiple data sources.
- Present recommendations that improve online commercial performance.
Platform & Systems
- Support implementation of new e-commerce capabilities and global platform enhancements.
- Partner with Global E-Commerce teams on website upgrades and digital projects.
- Lead testing, user acceptance, and deployment of new digital functionality.
Customer Experience
- Manage escalated website, payment, and online customer issues.
- Work with Customer Service to improve customer satisfaction and Net Promoter Score.
- Identify opportunities to improve customer experience across the online journey.
- Work with Brand Management team on any customer pain points to ensure education or social activity addresses any potential issues identified.
Cross Functional Collaboration
- Support the E-Commerce Retail Trade Marketing Manager and collaborate with Brand Marketing team in executing online promotional campaigns and product launches.
- Partner with Marketing, Sales, Category, and Supply Chain teams to ensure seamless online execution.
- Share digital expertise and best practice across the business.

Requirements

Core Skills

Bachelor's degree in Marketing, Digital, Commerce, or related discipline.
Minimum 2 years' experience in e-commerce or digital marketing.
Analytical capability.
Strong knowledge of Google Analytics 4 and digital marketing platforms.
Experience working with agency partners.
Strong project management and organisational skills.
Excellent stakeholder engagement and communication.
Familiarity with using AI to support efficiency, problem-solving, and quality.

Bonus Points if You Have

Experience with Salesforce Commerce Cloud or similar CMS.
Consumer Electronics or FMCG experience.
CRM and marketing automation experience.
SEO and Paid Media experience.
Experience leading website optimisation projects.

We Offer

A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others).
Learning and development opportunities through our award-winning HARMAN University programs.
An inclusive and diverse work environment that supports both your professional and personal development.

About HARMAN

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information, or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications, and job-related performance.

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.

Specialist, eCommerce, CoA ANZ

Job description