Specialist, IT Global Service Desk

About the Position

Specialist, IT Global Service Desk

PUMA is looking for a Specialist, IT Global Service Desk to join our team in Makati City, Philippines. This role involves providing Level 1 remote and on-site IT support (hardware, software, network, and security), ensuring clear user communication, timely support, thorough documentation, and structured escalation to higher-level teams as needed.

Responsibilities

• Task 1: Perform first-level diagnosis and troubleshooting IT support to users on designated rotational shift; Provide support in accordance with established processes and document incidents and remedies.
• Task 2: Use troubleshooting techniques and tools to identify defective products and follow guidelines in issuing service calls; Escalate problems when unable to make proper determination.
• Task 3: Advise and educate users within procedural guidelines to ensure a complete solution to their technical or service questions.
• Task 4: Complete required product training modules on time to remain competent of current technology offerings; Identify and provide input on unique or recurring user problems.
• Task 5: Maintain strong compliance with organizational, security, and operational standards.

Requirements

• Bachelor's Degree in Computer Science/Engineering and/or Information Technology or a similar course.
• Experience with User and System Support.
• Experience in Retail / IT / Wholesales / Fashion / Factory industry.
• At least 3 years of experience in IT Service Desk or Global Support.
• Good command of written and spoken English.
• Technical knowledge in:
  • Endpoint management (Windows/macOS)
  • M365 (Outlook, Teams, OneDrive, SharePoint)
  • Intune / Endpoint Manager fundamentals
  • Identity & access management concepts (accounts, MFA, group access, licenses)
  • Basic networking concepts (DNS, connectivity, VPN)
  • IT Security fundamentals
  • Mobile/Multimedia products and devices
• Amenable for shifting schedule.
• Willing to work onsite in Makati.

We Offer

• Competitive salary.
• Opportunity to work in a global sports brand.
• Professional growth and development.
• Inclusive and diverse work environment.

About the Company

PUMA

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

Apply now

Want to join our team? Click here to apply online and follow the steps to upload your application.