Squad Master & Customer Journey Expert Current Accounts

About the Position

Squad Master & Customer Journey Expert Current Accounts

Our mission is to become the most recommended mobile-led bank in Belgium, one which makes banking simple and drives financial progress. We are passionate about using technology to make banking frictionless and to become the undisputed number 1 in mobile Daily Banking.

Are you ready to lead the charge in transforming everyday banking into something exceptional? Do you thrive at the crossroads of innovation, customer experience, and strategic value? If so, join us as a Customer Journey Expert, where we are not just managing accounts, we are shaping the future of banking. You will be at the helm of reinventing our current account packs, a flagship project that is redefining how we create value for our customers and for the bank. Think of it as the sweet spot where customer experience, market differentiation, and recurrent fee income meet, and you will be steering the ship.

Responsibilities

• Manage your squad’s backlog. Take the lead in Feature intakes, Daily Stand Up, Sprint Plannings, communication to stakeholders, in and outbound QBR requests, etc.
• Deep dive in content. Master the vast world of Current Accounts and become ING’s next expert.
• You are in the driver seat of shaping your product. The PO of the Current Accounts squad always places the customer at heart.
• Maintain within ING’s Risk Appetite.
• Your main focus will be on Defining the Business Requirements for the New Account Packs, supporting the Discovery & Delivery Phase, and closely collaborating with internal stakeholders (i.e., Risk, Compliance, Legal, UX, etc.).

Requirements

• Product Management
• Customer Experience
• Strategic Value

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Be Proactive. The Product Owner is key in managing the expectations from the squad. Both on the short and long term. Being a step ahead will differentiate yourself from other Product Owners.
• As a Product Owner, communicating within the team is as important as communicating outside of the team. Being clear and concise, with a strong message and confident voice is something we value.
• The Current Account Domain has been around for decades. There is a lot to learn and discover. Having a curious mind to look for details is key in succeeding.
• Taking informed decisions will be part of your day-to-day job. Having an analytical mindset will influence your stakeholders in steering your product in the right direction.
• ‘You are the CEO of the Current Accounts domain’. Take the lead in making sure the correct features are added which have the highest added value. Ownership and accountability are key competences.

The Team

The Current Accounts squad consists of product CJE’s. A mix of experienced colleagues and professionals, 50% man, 50% woman. The team is the owner of all business processes of the Current Accounts. Ensuring that changes on all our ING Current Accounts are validated, risk approved, and having the best customer experience at hand. Also, we are working very closely with the Discovery squads and the IT colleagues in an iterative and collaborative way.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

ING Bank is committed to creating an inclusive culture where everyone has the chance to develop and impact our customers and society. We always support diversity, equality, and inclusion. We do not tolerate any form of discrimination, whether due to age, gender, gender identity, culture, experience, religion, race, disability, family responsibilities, sexual orientation, or anything else. If you need support or adjustments during the recruitment process or interview, contact the recruiter indicated in the announcement. We will be happy to help you make the process fair and accessible.

More Information

• Working at ING: Working at ING means working with great people: friendly, collaborative, and (we think) fun! We empower the people around us and our customers to stay a step ahead. A job at ING comes with autonomy and the expectation to drive progress, deliver a superior customer experience, and create a more sustainable future for people and planet.
• Diversity, Inclusion & Belonging: ING supports a culture of diversity, inclusion, and belonging worldwide.