Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Sr Client Svc & Prod Supt Spec
Location: San Dimas, California, United States
Employment Type: FULL_TIME
Date Posted: 2026-06-08
Description
ADP is hiring a Sr Client Svc - Prod Supt Spec-G21213. As a Senior Client Service and Product Specialist, you will be responsible for servicing Wisely Accounts and Wisely clients in a call center environment. You will be providing support on client day-to-day operations and client initiatives.
Responsibilities
- Maintain client relationships through processing of client requests, resolving inquiries, and ensuring key client and account information is accurate.
- Provide in-depth education and assistance on product features, functionality, and product technical structure.
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Escalations, Operations, etc.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
- Act as first-level support and subject matter expert for clients and other client service representatives.
- Respond to incoming calls, emails, and chats from clients while providing resolution.
- Use CRM system to document client interactions and problem resolution.
- Ensure clients are aware of compliance guidelines with each interaction.
- Educate clients on product features and functionality.
- Possess detailed knowledge of policies and procedures with a broad understanding of the client operation.
- May provide training support for all new hire service personnel.
- May coordinate the rollout of client-specific procedures within the service center.
- May help build and maintain knowledge sources.
- Act as liaison between clients and internal departments to communicate, research, and investigate client issues.
- Analyze data and workflows to determine root causes and make recommendations to gain efficiency.
- May negotiate with clients to reach a satisfactory conclusion from a business/client perspective.
- Provides research and consultative service support to internal and external clients.
Requirements
- Minimum of two years of high-volume client service and/or call center experience within an Insurance/Financial Institution.
- Excellent oral and written communication skills.
- PC skills a must to include proficient use of various Windows Applications (e.g., Word, Excel).
- Must be able to work well under pressure while maintaining a professional demeanor.
- Ability to apply mathematical and accounting principles to resolve errors.
- Ability to multi-task.
- Associate's or bachelor's degree in business preferred.
We Offer
- Competitive salary: USD $16.35 - USD $33.17 / Hour
- Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
About the Company
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
Ready to #MakeYourMark?
Apply now!
To learn more about Client Services at ADP, watch here: ADP Client Services Videos
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