Sr Finance Program Manager

About the Position

We are looking for a Sr Finance Program Manager to join our team at Samsara, the pioneer of the Connected Operations™ Cloud. This role is ideal for a structured, customer-centered operator who can bring clarity to complex situations, build alignment across teams, and translate individual escalations into systemic improvements.

Responsibilities

• Own priority customer escalations end to end, including triage, action planning, cross-functional coordination, risk management, and real-time status updates to customers and executive stakeholders.
• Serve as the single-threaded owner for complex escalations, creating structure and accountability across Sales, Finance, Support, Customer Success, Product, Engineering, and other partner teams.
• Deliver clear post-mortems and executive summaries; track resolution progress, commitments, and follow-up actions through closure.
• Analyze escalation themes and quantify business impact to identify and prioritize opportunities for process, product, and workflow improvement.
• Lead cross-functional programs to improve the customer experience – standardize escalation workflows, service-level expectations, tooling, reporting, and dashboards.
• Coach frontline teams on escalation prevention, de-escalation, customer communication, and effective use of escalation processes.
• Champion, role model, and embed Samsara’s cultural principles-Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team-as we scale globally and across new offices.

Requirements

• Core Skills:

  • 4+ years of experience in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations.
  • Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption.
  • Structured problem-solving skills and the ability to use data to make decisions, quantify impact, and prioritize work.
  • Strong program and project management skills, including the ability to manage multiple workstreams, dependencies, and stakeholders in time-sensitive situations.
  • Excellent written and verbal communication skills, with the ability to synthesize complex situations into clear executive-level updates and recommendations.
  • Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.

• Secondary Skills:

  • PMP, ITIL, Six Sigma, or a comparable program, incident, or process-management certification.
  • Experience working in a SaaS, technology, or other complex customer-operations environment.
  • Experience building or improving escalation playbooks, SLAs, operating rhythms, dashboards, or audit-ready documentation.
  • Experience coaching customer-facing teams on conflict resolution, de-escalation, and prevention.

Salary

The range of annual base salary for full-time employees for this position is $102,042-$154,350 USD. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions.

We Offer

• Competitive salary and performance-based bonus/variable pay.
• Equity in a high-growth public company.
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• And more!

About the Company

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

For more information about our total rewards and benefits, please visit our careers page.